DST - Direct Save Telecom

keydcuk

Dear All,

Has anybody heard of these guys?

http://www.directsavetelecom.co.uk/

£16.95/month

8Mb Unlimited Broadband (20Gb limit download during peak times 6:00pm-12:00am (I think))

Free UK calls all day every day

There's more benifits than mentioned including cheaper line rental for the phone. The only disadvantage I could find on this one is that there is a £40 one-time setup fee...

I just want to know if anybody has heard of these guys?

Your comments are appreciated. :T

Cheers! :beer:

Daniel (KeydcUk)

jellygoodfellow

http://www.moneysupermarket.com/community/forums/t/direct-save-telecom-any-good-or-not-4386.aspx

keydcuk

Thank you very much for the link... I heard a few bad comments but didn't think it was that bad...

IF ANYBODY PLANS ON GOING TO DST PLEASE CLICK ON THE ABOVE LINK!!!

Cheers!

You've saved me money and a lot of headache!

Daniel (KeyDcUk)

FannyHill

For tel service only what's the latest on this company ?

The previous posts seem to be mostly against their BB service.

Thanks.

unhappy_DST_customer

Hi all I have had a very slow internet service with this company and feel I was duped into a 12 month contract, The deal looked good at first and thought that if the service is poor I can leave giving 28 days notice but when I received the first paperwork I noticed a £2.80 charge and phoned them up to ask what the charge was for and it turned out to be the call barring I had with the previous company I asked them to remove the call barring and was told that I can have it for free for 12 months.
So I decided to have the service but because we had a very slow internet I called them after 2 weeks but the they failed to return my call so waited another 3 weeks and phoned again only to be told someone will call me back when the office is open but again no call back, After another 3 weeks passed so I phoned up to cancel the servive when I was told that I have a 12 month contract with them so I asked how that was possiable and he read back the conversation I had with agent and they are saying that the agent said I can have the service for free on a 12 month agreement which was only said once. I have reported this matter to trading standard services in London and local to where I am based.
Hope this halps someone So take care when you deal with this company, The internet is slow in peak hours and customer service is poor.

macman

The great majority of telcom contracts are with a minimum of 12m, that's why you need to ask when you sign up. Some resellers use 2 or even 5 year minimum terms and will auto-renew you if you don't cancel in time.
You are on a resold BT Wholesale service, so congestion in peak times is almost inevitable. Switching to a decent LLU provider is the only way to solve that.