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Flight cancellation advice

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  • Tyzap
    Tyzap Posts: 2,112 Forumite
    Sixth Anniversary Combo Breaker
    This may be to do with some airlines being unable to overfly Pakistani airspace.

    A Google search reveals....

    https://www.google.co.uk/amp/s/www.independent.co.uk/travel/news-and-advice/pakistan-flights-airspace-closed-kashmir-india-tensions-a8799241.html%3famp
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
  • garichd
    garichd Posts: 150 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Below is the Snippet of terms from Carlton Leisure, Can some one help me interpret them. I think in this case Air lines conditions are in force and if airline didn't charge any admin fee that I should get full refund and no admin fee.

    12. Changing the timetable
    Airlines may alter their timetables and cancel flights at short notice. Such alterations are beyond the control of Carlton Leisure. The traveller is personally responsible for checking the times of the departing and return flights directly via the airlines. Should your flight be cancelled, your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to:

    12.1 Carriage on another flight with the same airline without additional cost, and/or

    12.2 Receiving a full refund with the exception of Administration Charges.

    If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Under no circumstances will the Company pay compensation for any alterations, which are as a direct result of circumstances outlined in condition "Force Majeure".
  • Alan_Bowen
    Alan_Bowen Posts: 4,913 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    As I mentioned earlier, these are Carlton Leisures charges, airlines always refund in full if they cancel. I assume you found the agent by searching for the cheapest ticket and made no checks on the reviews on either the airline or the agent. Regrettably, cheapest is rarely the best or easiest to deal with
  • Justice13075
    Justice13075 Posts: 2,008 Forumite
    Part of the Furniture 1,000 Posts
    I think they might point you to

    13.2.2 Air tickets returned to us for a refund are subject to an administration charge of £75 per ticket, irrespective of the number of tickets returned. You will be required to pay a per ticket cancellation charge, imposed by the airline or the consolidator pursuant to their terms and conditions.

    Because the Airline cancelled the flight they have taken that into consideration and reduced the fee to £45. I
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