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PPI refund offset without notice.

I'm slightly shocked. A month ago I received notice that I have approx £3300 in PPI refund owed to me from a Natwest loan. As I have had to stop working due to chronic fatigue this was a real relief. However, a month or so passed and no cheque came. I contacted them yesterday only to discover they have apparently set-off this payment against the loan. I was horribly in debt some 15 years ago when I had the loan, yet I used a debt advisor and did a full and final settlement on all my loans. Natwest did not inform me they were doing this and I am appalled, I really needed this money to help my current situation. What can I do?
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Comments

  • Nasqueron
    Nasqueron Posts: 10,060 Forumite
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    You borrowed money, you failed to repay it due to illness

    You are expecting them to refund you money you didn't pay back

    It's perfectly acceptable for them to do this, if anything it is a good thing knowing more of your unpaid debt was paid off.

    You have no entitlement to this money

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    Nothing. They're allowed to offset against the unpaid amounts from your debt.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    I used a debt advisor and did a full and final settlement on all my loans.
    Full and final settlements work both ways. The Bank agreed not to chase you for money you still owe, but that does not now give you the right to obtain a refund of monies you never paid in the first place.
    I am appalled
    You really shouldn't be. They don't need to give you "notice" of this either, though I would expect them to have written at some stage explaining where the money has gone.
  • BoGoF
    BoGoF Posts: 7,099 Forumite
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    Hopefully you didn't use a claims company as they will be looking for their cut from you.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    BoGoF wrote: »
    Hopefully you didn't use a claims company as they will be looking for their cut from you.
    Actually, since claim companies are now fully regulated this would not be allowed. The Claim Company should refuse to take on cases where monies are owed or written off.
  • BoGoF
    BoGoF Posts: 7,099 Forumite
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    Utter nonsence sourcrates
  • Nasqueron
    Nasqueron Posts: 10,060 Forumite
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    sourcrates wrote: »
    If Natwest accepted a full and final settlement offer from you, and you have their agreement to this in writing, then they are wrong to keep your PPI payment.


    They have essentially renaged on the deal that was brokered, and that is not good buisness practice, at the very least its down right cheeky, and at worst utterly dishonest.

    If a deal is agreed, then its agreed, they cannot suddenly move the goalposts, a stong letter of complaint to Natwest, containing a threat to escalate to the FOS should be sent at once, along with a copy of the settlement agreement you have hopefully kept safe.


    A full and final settlement just means they agree to stop chasing you for the debt, not that you don't owe it


    Threatening the FOS is silly, they won't do anything as firms are allowed to offset the debt, it's not cheeky, it's not dishonest. Borrowing money, not paying it back and then demanding a refund of money you didn't pay in the first place, however...


    Please read the below, what the bank did is 100% legitimate, they are perfectly entitled to do it and you'll be wasting the time and money of the bank, FOS staff and yourself to send in a complaint about something the bank is allowed to do


    https://www.financial-ombudsman.org.uk/publications/technical_notes/ppi/redress.html#approach

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • Nasqueron
    Nasqueron Posts: 10,060 Forumite
    Tenth Anniversary 10,000 Posts Photogenic Name Dropper
    sourcrates wrote: »
    The bank agreed the deal then changed its mind, would you do buisness with an institution such as this ?


    The person borrowed money then didn't pay it back, then demanded money back that they didn't pay, why are they not in a debtor's jail?

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • BoGoF
    BoGoF Posts: 7,099 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Perhaps it's too much to ask that board guides post factually correct information.
  • Nasqueron
    Nasqueron Posts: 10,060 Forumite
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    sourcrates wrote: »
    Nonsense is it, you may be right, but again I notice your all down on the OP like a ton of bricks, just because you dont like the "cut of their jib", again without any regard for the OP`s circumstances.

    They may be entitled to do it, dosent make it fair, the bank is much more able to take the hit than the individual is.


    Debtors jail, really ?
    That comment sayes a lot about you.


    OP was given a statement of fact - the money is not theirs

    Debtor's jail was a joke

    You don't seem to grasp what is being discussed here:

    OP borrowed money - they had the cash and benefit from it
    OP did not pay it back, so not only did they have the cash/benefit they had no "hit"
    OP is now asking for a refund of money they didn't pay on top of the initial money they had

    The OP has not had any "hit", they did not have the money before, they have not got the money now, there is literally no change except the knowledge that, morally, they are in the right as they have paid back more of the money they didn't pay back

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

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