A1 Comms Affrodablemobiles

shrinkingman44

I am after a little help that may help myself and many more.

I applied for a mobile phone contract with affordablemobiles.co.uk
On Sunday 16th June. The phone arrived on Monday 17th and I was happy, later that day EE text me stating I had asked for the contract to be terminated (I had not) so I called EE and was told Affordablemobiles had told them the handset had not been delivered. I insisted it had and that I was using it at the time. They told me to contact affordablemobiles immediately, which I did. The telephone Rep (collections team) told me that there had been an error on the website and affordablemobiles were not willing to live up to their side of the contract. I insisted the contract was fulfilled by them and the rep agreed that a customer services member would call me back the next day (they never did)
I can make and accept calls on the device but I cannot register it on the EE app, I believe this is because it still has not been activated by affordablemobiles. Where do I stand? What do I do next?

I really want the phone as it was a good deal but the are insisting I cannot have it, I do have a receipt and a short breakdown of the EE contract. I now know there are a large amount of people in the same position as me.

Thanks for any help that anyone can give.

grumbler

shrinkingman44 wrote: »

The telephone Rep (collections team) told me that there had been an error on the website and affordablemobiles were not willing to live up to their side of the contract.

It's a contract and it can be terminated only if there was an obvious error on their side.


It's better to ask on the consumer rights board.

shrinkingman44

Thanks for the advice, will do. Ta