Its a very very grey area!

Surfer

It seems that the mobile phone communication networks operate in a very grey area as no one seems certain where you stand legally and I think they take advantage of this and take us to the cleaners.
They do not have to supply copies of contracts, they do not have to notify you of a default notice, in fact they just do as it pleases them. I wonder if any one has challenged them in court yet? A pity none of us understand the laws governing the network suppliers.
Your views and thoughts!

Human_Writes

With regard to defaults a mobile phone contract is a service agreement not a credit agreement and is not regulated by the Consumer Credit Act so they don't have to supply default notices or contracts in the same way loan companies or banks have to.

Your still entitled to information they hold about you, so you can make a Subject Access Request under the Data Protection Act for any information they hold, this will probably cost you a tenner.

If you find the information they hold about you, including your payment history is incorrect you can then have it amended, if they refuse to amend incorrect information then you can commence court proceedings or report them to the Information Comissioners Office for breaching the Data Protection Act to get the information removed.

The DPA isn't intended to allow people to have their credit files amended because they paid late and don't want to face the consequences of this though, you can only get it amended because its wrong not because your unhappy with it.