Virgin/Zavvi

xxdiddiexx

Jesus! That's bad.

I tell ya, I am never setting foot in that shop ever again. Not even to browse.:mad:

princessmoneysaver

I ordered 2 of these on 1st December as xmas presents, I want to know if they are being sent or not http://www.virginmegastores.co.uk/product/788609/Nintendo_DS_Lite_White_Accessory_Kit/s.jsf

I can't get through on the phone & no reply to emails AAAAAARRRRRRRRRRGGGGGGGGGGGHHHHHHHHH

Tomthumb

I ordered a DS lite a few weeks ago from them, they then cancelled it but they didn't give me back the £10 evoucher that I had used as part payment - getting no response from them at all - really cheesed off as I was going to order a dvd using the voucher instead - they are crap!!

marywooyeah

you are aware that this thread is over three years old aren't you? seems strange to ressurect it

hanumanmohawk

"ZAVVIS CUSTOMER SERVICE MAY BE THE WORST ON THE WEB?

If you have a story please feel free to share it on my "boycott zavvi.com" facebook group

I would like to see a change in their customer policy to reflect the following: "In situations where the value of the product is great enough companies should be made to use trackable courier collection services for collection of items sent in error thereby ruling out the possibility of shifting the blame from the seller to the buyer. This will also protect the sellers interests in the process. Ultimately the error should be left entirely in the hands of those responsible and not handed to the customer to fix."

I feel this stipulation should be made law for consumer protection.

My Complaint: I ordered a cd before xmas and zavvi sent out the wrong one [different artist, less disks, lower value]. I returned the unwanted item to them. They made me wait 20 days due to a failure to log the item into their warehouse [This was seen as my responsibility as i had agreed to send back their unsolicited mail to them?] After many e-mails and a formal letter of complaint they promised to send out the correct item as a priority. A week later [after much further prompting] they have sent me the identical incorrect item. To date I have waited 29 days for my order to be dispatched. "

hanumanmohawk

Hi, unfortunately I cant figure out how to post it as a new thread but I'm hoping it will be seen here?