Energy supplier billing wrong address, how do I stop them?

[Deleted User]

ResolveCall are asking for full name, I've told them no because I do not want Shell to know it as there is no account with them, and I do not want them affecting her credit rating.

[Deleted User]

This is still going on with and is now with the Ombudsman.

All the evidence is in, and awaiting case OS admin and investigator.

Now received another debt collection letter from MILCOllection threatening an agent visit and credit default.

Are they allowed to continue to send out stuff like this whilst it's with the Ombudsman, because this cannot be added as evidence now.

[Deleted User]

Anybody got an email for MILCollections?

maxcy

[quote=[Deleted User];76400866]This is still going on with and is now with the Ombudsman.

All the evidence is in, and awaiting case OS admin and investigator.

Now received another debt collection letter from MILCOllection threatening an agent visit and credit default.

Are they allowed to continue to send out stuff like this whilst it's with the Ombudsman, because this cannot be added as evidence now.[/QUOTE]

4.5 You may dispute an invoice at any time. If you pay by Direct Debit, you do not agree with our invoice and you tell us at least 3 working days prior to when payment is due, we will not process your Direct Debit. If only part of the invoice is disputed you must pay the part that is not in dispute. Once your dispute is resolved you must pay any money outstanding.

https://www.shellenergy.co.uk/info/terms/energy/domestic

Be careful of attempting to supply 'evidence' that has only just occurred to support a complaint you had raised months ago.

The fact you have now escalated the complaint to the ombudsman implies you have reacged stalemate with the supplier .i.e. the supplier has not offered you a resolution with which you are satisfied.

As you have not accepted the suppliers resolution to your complaint (if any), then you should expect the supplier to continue/resume collection activity.
Once the ombudman informs the supplier they have received your complaint about them, then the supplier should again hold the collection activity insofar as it relates to the disputed portion of the invoice, until the ombudsman process is completed.

[Deleted User]

maxcy wrote: »

https://www.shellenergy.co.uk/info/terms/energy/domestic

Be careful of attempting to supply 'evidence' that has only just occurred to support a complaint you had raised months ago.

Don't know if you read the rest of this debacle.

My friend has never had an account with Shell Energy, for the past 8 years they have been with another energy supplier, then out of the blue they start getting bills, with the wrong meter number on them.

The databases are totally wrong with the wrong meter numbers shown against the flats, and Shell know this, but are still trying to bill them using the wrong meter number.

Well, that's not true. Just received a bill with the right meter number to the flat, but using the readings from the wrong meter.

I couldn't make this up if I tried.

Are you saying I cannot add this to the evidence as a message?
Nobody has even been assigned the case yet.

[Deleted User]

maxcy wrote: »

https://www.shellenergy.co.uk/info/terms/energy/domestic

Be careful of attempting to supply 'evidence' that has only just occurred to support a complaint you had raised months ago.

The fact you have now escalated the complaint to the ombudsman implies you have reacged stalemate with the supplier .i.e. the supplier has not offered you a resolution with which you are satisfied.

As you have not accepted the suppliers resolution to your complaint (if any), then you should expect the supplier to continue/resume collection activity.
Once the ombudman informs the supplier they have received your complaint about them, then the supplier should again hold the collection activity insofar as it relates to the disputed portion of the invoice, until the ombudsman process is completed.

Shell Energy have sent all of their evidence to the Ombudsman. so they have been informed.

maxcy

[quote=[Deleted User];76401009]Don't know if you read the rest of this debacle.

My friend has never had an account with Shell Energy, for the past 8 years they have been with another energy supplier, then out of the blue they start getting bills, with the wrong meter number on them.

The databases are totally wrong with the wrong meter numbers shown against the flats, and Shell know this, but are still trying to bill them using the wrong meter number.

Well, that's not true. Just received a bill with the right meter number to the flat, but using the readings from the wrong meter.

I couldn't make this up if I tried.

[/QUOTE] I can see you are doing your best :cool:

[quote=[Deleted User];76401009]
Are you saying I cannot add this to the evidence as a message?
[/QUOTE]

I said be careful if the evidence you have relates to a matter that occurred after you originally raised the complaint.

[quote=[Deleted User];76401009]
Nobody has even been assigned the case yet.[/QUOTE]

Well someone has looked at it if, as you say:
[quote=[Deleted User];76401021]Shell Energy have sent all of their evidence to the Ombudsman. so they have been informed.[/QUOTE]

:cool:

[Deleted User]

maxcy wrote: »

I can see you are doing your best :cool



I said be careful if the evidence you have relates to a matter that occurred after you originally raised the complaint.



Well someone has looked at it if, as you say:

So if it relates to the same matter, it's OK?

D_M_E

You have to wonder what evidence Shell have supplied that the meter they are trying to bill for is the actual one which is recording the energy used by the premises in question.

If the Ombudsman rules in their favour then she needs to appeal the decision and counter with her own evidence that their "meter" does not in fact measure her consumption.
Far better if she supplied such evidence in the first place. Did she?

EDIT she must also tell the collectors to back off as the "debt" is in dispute and any collection activity should be halted until the Ombudsman has given a ruling.
As well as the collectors, raise another complaint with Shell and tell them to call off the collectors while the "debt" is in dispute and a ruling has not yet been received from the Ombudsman on the matter.

maxcy

D_M_E wrote: »

...
As well as the collectors, raise another complaint with Shell and tell them to call off the collectors while the "debt" is in dispute and a ruling has not yet been received from the Ombudsman on the matter.

No point raising another complaint with the supplier over this..
The debt collectors are only collecting against an unpaid invoice that was the subject of a previous complaint by the OP against the supplier.

Such a duplicate complaint will be closed as a duplicate of a previous complaint; a complaint which has already exhausted the supplier's own internal complaint procedure.