bmw warranty claim

tony_later

Hello,
I have a query that I hope you could shed some light on:
I purchased a BMW i3 16 months old in Feb 2016 with a the manufacture warranty expiring in September 2018. The electric charging cable had a fault with it and this was replaced under warranty 15 months ago. The replaced cable has now broken once more. A replacement cost £470 and comes with a two year warranty. I questioned if the part has a two year warranty then surely the replacement part is still under warranty. The answer I was given was that because the car is now over three years old nothing is covered! I highlighted that the car is indeed over three years old but the cable wasn't and surely any new part on any age of car has the two year warranty from date of purchase/replacement?
The dealership, BMW Lookers in Stafford are claiming because I did not pay for the original replacement I do not receive the two year warranty. That seems bonkers
Kind regards
Tony Later

DUTR

Well you can't charge the car without a lead.

EdGasketTheSecond

I don't think you get a rolling warranty on parts replaced under warranty in the first place but you might try escalating it.

Car_54

You buy an item with say three years warranty. You have a contract with the supplier.

If it fails in year 2 he replaces it, under that contract.

If the replacement fails in year 3, it is still covered.

If it fails in year 4 it is NOT covered, as you do not have a new contract giving any further rights.

a.turner

Why does it keep breaking, you're not driving off when it's still plugged in?

societys_child

I questioned if the part has a two year warranty then surely the replacement part is still under warranty.

As mentioned earlier, the guarantee period does not start again upon replacement of a part replaced "under guarantee". You could end up with a never ending, forever warrantee.

sheslookinhot

EdGasketTheSecond wrote: »

I don't think you get a rolling warranty on parts replaced under warranty in the first place but you might try escalating it.

The repair including the replaced part will have its own warranty from the time the repair is carried out, completely independant of the car warranty.

Just as any repair carried out on a car without warranty would be covered with a warranty for a defined period.

DoaM

sheslookinhot wrote: »

The repair including the replaced part will have its own warranty from the time the repair is carried out, completely independant of the car warranty.

Just as any repair carried out on a car without warranty would be covered with a warranty for a defined period.

Wrong, wrong, and thrice wrong! Unless the OP paid for the work done then there is NO new warranty period for the work done / parts.

tony_later

Ok thank you for the comments. I do appreciate it could end up with a never ending warranty but if the part fails withing its manufacturing guidelines its not fit for purpose but I put it down it to life experience.
Cheers

Richard53

societys_child wrote: »

As mentioned earlier, the guarantee period does not start again upon replacement of a part replaced "under guarantee". You could end up with a never ending, forever warrantee.

I bought a kettle with 12 months' warranty. It failed after 11 months. I took it back and got a replacement. The new kettle failed after 3 months. I took that one back as well. The shop refused to replace it, saying "if we replaced everything like that, we'd effectively be giving you a kettle for life, wouldn't we Sir? You bought a kettle with 12 months' warranty, and that is what you have got."


Makes sense, although I hadn't thought of it that way before. If I had paid to have it repaired after 11 months, I would expect the repair to carry its own warranty, but the original warranty was tied to the original purchase.

DoaM

sheslookinhot wrote: »

I'm speaking from personal experience, are you ?

I'm speaking from the standpoint of understanding the law .. the Consumer Rights Act 2015. If you were lucky enough to get an extended warranty (following a warranty repair that you paid nothing towards) then either a) that was offered up front (in which case it was contractual and covered by the CRA 2015), or b) you were given goodwill by the other party.

sheslookinhot wrote: »

Do you have a stutter ?

How droll.