Letter from O2 about an account I have not opened - possible ID Theft what actions should I take?

prop

Hi
I received a letter from O2 to my Home Address stating that I have opened a contract with them and giving me a card with a mobile phone Number. It all looks very Legit.



The letter says that it is contract for an IPAD and data plan.



So far I have rang O2 customer service who say the mobile number does not exist.
To confirm that I have reported it to them I have messaged the O2 Face Book page who are passing the details onto their Fraud team and I am going to write a letter to them make sure they have it.


I have checked my bank accounts but cannot see any payments out that I dont recognise, but I will continue monitor them.



I am obviously concerned that I am the victim of Identity theft but am unsure how to proceed.


Any advice gratefully received.


Paul

[Deleted User]

Check your three credit files to see if anything untoward appear there.

prop

Thanks ZX81, I am a newbie to this as we dont normally use credit, what credit files do you mean?
Paul

[Deleted User]

Noddle, Clearscore and the MSE Credit Club give you access to your three credit files.

It's where the history of your credit accounts and applications reside.

Candyapple

The free versions to check your credit files are below:
Experian: https://www.moneysavingexpert.com/creditclub
Equifax: https://www.clearscore.com
Call Credit: https://www.noddle.co.uk

Does the o2 account show up on any of them or under any credit searches?

You should also register for protective registration with CIFAS as it does sound like you've been the victim of ID fraud:
https://www.cifas.org.uk/services/identity-protection/protective-registration