Moved into newbuild in Aug and no meter

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We moved into a newbuild in August last year and was told by the developer that Thames Water would get in touch with us to create an account we are in June now and still haven’t got a bill we went to take the reading and we haven’t actually even got a meter fitted, what do we do? Can we be charged back to August?

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  • hollie.weimeraner
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    Contact Thames Water?
  • wild666
    wild666 Posts: 2,126 Forumite
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    Unless there are complications a water meter is fitted near the stop !!!!. I rented a new build about 12 years ago and the water meter was outside the property boundary under the pavement.
    Someone please tell me what money is
  • Robin9
    Robin9 Posts: 12,138 Forumite
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    Are you thinking the meter will be in the property ? Unlikely. As Wild666 look in the footpath.

    Are you neighbours having the same problem ?
    Never pay on an estimated bill
  • MothballsWallet
    MothballsWallet Posts: 15,852 Forumite
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    wild666 wrote: »
    Unless there are complications a water meter is fitted near the stop !!!!. I rented a new build about 12 years ago and the water meter was outside the property boundary under the pavement.
    I live in the Severn Trent Water area, and there's a box with a metal lid labelled "STW BB" in the pavement outside my house , so, OP, there should be something like that near your house with "BB" on the lid.
  • Dolly123
    Dolly123 Posts: 189 Forumite
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    There is 100% no meter attached!
  • Dolly123
    Dolly123 Posts: 189 Forumite
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    There is the hole for it with a lid saying ‘water’ just no meter
  • lewishardwick
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    Call Thames Water.

    I have a meter, allegedly. "Under a Bush, to the left of the drive. We took a meter reading in March 2018, sir!"

    Can't be buried surely. So they're sending someone out to read it again and physically show me where it is...

    They'll definitely be able to confirm what's going on.
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