Help...Advise needed

raerayabi

Hi... I spent 10 years paying £9.99 a month to know my experian credit score. I ended up having to cancel due to going into an IVA - and a year later they began to offer the same service i was paying for but now its totally free forever! I feel really ripped off - do you think I have a case for claiming some money back?? (i know its probably a long shot but I just feel like why the hell was i paying for something that they now actively offer for free??)
TIA

Ben8282

Sorry no. You chose to pay to see your worthless score.

[Deleted User]

On what grounds?

Your score is irrelevant as no one sees, cares about or uses it.

MEM62

raerayabi wrote: »

Hi... I spent 10 years paying £9.99 a month to know my experian credit score. Why? It is meaningless. I ended up having to cancel due to going into an IVA - and a year later they began to offer the same service i was paying for but now its totally free forever! I feel really ripped off - do you think I have a case for claiming some money back?? (i know its probably a long shot but I just feel like why the hell was i paying for something that they now actively offer for free??)
TIA

What benefit did you think that this 'service' was offering you?

If you wish to sign up to a subscription service that offers you a random number to collect each month that is up to you. You paid you money and Experian have provided you with a randomly generated number each month. There is no cause for complaint against them.

dealer_wins

I think it actually included some kind of fraud protection or something like that as well as the credit report and number.

Candyapple

What a waste of £1,200! :doh:

foxy-stoat

Candyapple wrote: »

What a waste of £1,200! :doh:

Agreed. Waste.

TF03

Wasn't there something a while ago about reclaiming for an experian product? I think along the lines of a part of what you paid was for an insurance product that was worthless or something along those lines.

I know as I claimed some money back from them. I think it was only about £90 but I wasn't paying a subscription for anywhere near as long as 10 years.

TF03

Infact,

Here is the link. It may or may not apply.

https://www.moneysavingexpert.com/reclaim/experian-creditexpert-reclaiming/

Kentish_Dave

What do you think that your grounds are for asking for money back?

db2016

no chance!



they woulda said what they provided you with - aka an email once month or a log in to that fee paying part of the site to read and peruse as you wished.


they've done that, you paid for it.



both sides have kept to their side of the deal.


oh and the fraud prevention part, pah! if something did go wrong with fraud, and providing your not an accomplice to it, theres ombudsmen and governors of the financial sector that have your back.