Sky mobile - letting customers pay for lesser packages - check your package!!

indieben

I think some of the replies here have been very harsh and I think the OP’s analogy is spot on.

Companies are out to make money - fair comment, however, companies that are short sighted and unfair make money in the short term but then lose money in the long term. There’s less and less customers who will stay with a company based on the ever decreasing inconvenience of transferring to a new company alone. There is no wow factor with Sky at all.

Sky’s ever more arrogant attitude and lack of decent offers is leading to a massive loss of customers, particularly in terms of tv subscriptions given that there are more competitors. Sky’s answer to this is to make telephone, broadband and tv packages (whether combined or not) less competitive for re-contracting customers and sell better customer service through their “broadband boost” product (most of this is your standard consumer rights anyway and should come for free).

Sky’s attitude towards me as a customer and my friends has become very disconcerting - hardnut Scottish boys who refuse to register almost all complaints (they later say they are the least complained about company) and argue that Sky are always in the right. It’s a shame, Sky used to be alright but they clearly couldn’t care less about customers anymore and I really want to swear about the attitude of customer service advisers.

In the OP’s case, the lack of automatic upgrade on their mobile phone package is unethical and dishonest (I think this was what they were trying to articulate). I totally got the common sense in their analogy and I also think they were trying to say treating customers like this is not sound business - I entirely agree.

I came up to recontracting time recently, they increased my broadband from £35 to £49 to try and bully me into recontracting. I did not like their style at all.

After discovering they would not negotiate beyond increasing my old service charges in a new contract to £2.00 a month more, I told them to go and stick their services where the sun doesn’t shine. “sly, believe in worse”. Here’s me flying off to someone else :A

[Deleted User]

Those tariffs seem very expensive anyway. You could get 10gb a month on VM for £10 for example.

[Deleted User]

indieben wrote: »

I think some of the replies here have been very harsh and I think the OP’s analogy is spot on.

Companies are out to make money - fair comment, however, companies that are short sighted and unfair make money in the short term but then lose money in the long term. There’s less and less customers who will stay with a company based on the ever decreasing inconvenience of transferring to a new company alone. There is no wow factor with Sky at all.

Sky’s ever more arrogant attitude and lack of decent offers is leading to a massive loss of customers, particularly in terms of tv subscriptions given that there are more competitors. Sky’s answer to this is to make telephone, broadband and tv packages (whether combined or not) less competitive for re-contracting customers and sell better customer service through their “broadband boost” product (most of this is your standard consumer rights anyway and should come for free).

Sky’s attitude towards me as a customer and my friends has become very disconcerting - hardnut Scottish boys who refuse to register almost all complaints (they later say they are the least complained about company) and argue that Sky are always in the right. It’s a shame, Sky used to be alright but they clearly couldn’t care less about customers anymore and I really want to swear about the attitude of customer service advisers.

In the OP’s case, the lack of automatic upgrade on their mobile phone package is unethical and dishonest (I think this was what they were trying to articulate). I totally got the common sense in their analogy and I also think they were trying to say treating customers like this is not sound business - I entirely agree.

I came up to recontracting time recently, they increased my broadband from £35 to £49 to try and bully me into recontracting. I did not like their style at all.

After discovering they would not negotiate beyond increasing my old service charges in a new contract to £2.00 a month more, I told them to go and stick their services where the sun doesn’t shine. “sly, believe in worse”. Here’s me flying off to someone else :A

Sorry but there is so much nonsense in there it's difficult to know where to start.

Just a few points but firstly all indications are that Sky's TV subscriber base appears to be holding steady (as it always seems to have), and this is despite the much greater choice for the consumers at the moment.

The 'Broadband Boost' product has got absolutely nothing to do with consumer rights as far as I can see, it's just an optional paid service. Which part do you think should be free as part of your 'standard consumer rights'?

hardnut Scottish boys who refuse to register almost all complaints (they later say they are the least complained about company) and argue that Sky are always in the right.

That just sounds racist I'm afraid, Sky have call centres everywhere so why you single out the Scottish centres is beyond me. Are the female employees 'hardnut Scottish girls'?

the lack of automatic upgrade on their mobile phone package is unethical and dishonest

Can you list any TV/BB/Mobile companies that automatically put you on to the best deal? Of course they'd have be psychic to know exactly what would suit the customer and of course to know that they'd be happy being re-contracted without their explicit permission.

I came up to recontracting time recently, they increased my broadband from £35 to £49 to try and bully me into recontracting. I did not like their style at all.

I've just checked and their Superfast BB full price at the end of the 18 month contract is £37 so I've no idea what package you were on or why you were paying £35 in the first place (presumably a discounted price). How is coming to the end of a discounted(?) deal 'bullying you'? You're at liberty to phone up and re-contract or just find a cheaper alternative. No idea what 'I did not like their style at all.' means.