Retailer refusing to accept TV return less 30 days

garth549

djtech1 wrote: »

"WHY DO YOU OFFER 10% OFF FOR BANK TRANSFER?
Because bank transfers cannot be reversed. If you pay by this method this enables us to send you our worst graded stock and then ignore your communication because you have no easy recourse against us.

Fixed that for them.

This would have had me running a mile. CC processing fees are as little as 1.5 - 2% and debit cards as little as 20p per transaction. Certainly nowhere near the 10% discount on offer (unless they only accept Amex!)

Sorry to say, but it sounds like you've been scammed by them.

DCFC79

Sorry but bank transfer would also me running a mile.


No harm in trying small claims court, cant say what your chances are.


You could speak to your bank but I suspect they wont be able to reverse the payment.


In future don't use bank transfer for purchases like this, always credit or debit card.

wesleyad

Just LBA them, they will almost certainly give in before going to a small claims they have no chance of winning.

One thing I would say is it might be you who has to pay for the return postage. Normally if the product is faulty is the retailer who has to pay, but as they are selling them as Grade A, they could argue there is nothing wrong with what you bought (the faults are priced in) and you are returning for change of mind.

djtech1

wesleyad wrote: »

Just LBA them, they will almost certainly give in before going to a small claims they have no chance of winning.

What's LBA?

They claim the faults was not there when sent and that they keep cctv footage for all goods sent. i asked them to provide it but they stopped communicating. I also said I'd just pay the return back to them and they said they will refuse any delivery attempt .

each time I got replies it was someone new but all of them seem real nasty bits work

CardinalWolsey

1/ A bank cannot reverse a funds transfer. Ever.
2/ They are offering a discount for payments other than for card payments. For consumer cards, this is now illegal (they are effectively charging a premium for payment via card).

JJ_Egan

LBA letter Before Action .
Google for templates.

djtech1

JJ_Egan wrote: »

LBA letter Before Action .
Google for templates.

I thought they was for business that are owed money?

I already emailed them a templated letter stating the law of the consumers act - that was on 30th and what finally got my my first response and since then nothing but trouble from them refusing everything ...

Should I actually post them it via royal mail recorded?

marcarm

djtech1 wrote: »

I thought they was for business that are owed money?

I already emailed them a templated letter stating the law of the consumers act - that was on 30th and what finally got my my first response and since then nothing but trouble from them refusing everything ...

Should I actually post them it via royal mail recorded?

No, because then they can refuse to sign for it.

Post 2 copies from 2 different post offices, and keep proof of posting. They will be deemed to have been served 2 days afterwards.

DoaM

marcarm wrote: »

No, because then they can refuse to sign for it.

Post 2 copies 1st class, 1 each from 2 different post offices, and keep proof of posting. They will be deemed to have been served 2 days afterwards.

Updated that for you to make it clear to the OP.

unholyangel

djtech1 wrote: »

Wish I'd of read all their negative feedback on trustpilot before buying

The way they offer you the chance for 10% off by paying via bank transfer makes it sound so legit and trusting - like they just want to help you out and there is nothing to worry about.

Lesson learned

This is taken from their website:

"WHY DO YOU OFFER 10% OFF FOR BANK TRANSFER?
We offer 10% off, purely because when payment is made this way, the payment is received directly by us, and there are no card merchant fees to pay. Due to this, we are happy to pass the discount we receive direct to the customer.

IS PAYMENT VIA BACS SECURE?
Yes! As a customer, you fully protected for any purchase you make, regardless of the payment method through the Consumer Rights Act 2015. As we are fully regulated limited company, you can make payment this way, with the peace of mind that your money and transaction is secure."

Laughable really because now less than 30 days on they are refusing a return and my right to cancel.

From the gov guidance on payment surcharges

13.3 The government considers that, if a discounted price is offered for the use of any
means of payment (whether that is a means of payment to which the Regulations
apply or not):
• that same level of discount must be offered in all situations where regulation 6A(1)
applies, so that there is no surcharge; and
• the difference between that discounted price and a higher price charged in any
situation where regulation 4 or 6A(2) applies must be no more than the cost the
payee faces in processing the means of payment in that situation.