Virgin Money Regular Saver Thread

schiff

We are getting to the time when the letters about the Store 17 RS, maturing July 1st, are due to arrive. It will be interesting to see if they have taken on board any of the digs I and some others made about how the number 16 maturity was handled.

schiff

The awaited letter arrived today. No franked envelope. No mention of a facility to transfer the funds to any account other than Virgin. So no transfer form provided. I find it shocking.

schiff

"No more than 14 days before maturity we will send you a maturity pack through the post. This will detail all of your reinvestment options and the products available to you in relation to your account maturity, as well as all of your withdrawal options.

Once you have decided what you would like to do you just have to complete the form, pop it in the pre-paid envelope provided and send that back to us, we then do the rest."

I've made it into a formal complaint. In the meantime would someone provide the link to printing off the withdrawal form to an outside account please. I had to do it for Issue 16 but can't find the how to now. TIA

eddy

schiff said:

would someone provide the link to printing off the withdrawal form to an outside account please.

https://uk.virginmoney.com/virgin/downloads/transaction_slips.pdf

SuperHans1

When issue 16 matured, I wrote to Virgin asking for a BACS transfer. I also asked them to do the same for issues 17, 18 and 19 upon maturity which they have accepted.

schiff

SuperHans1 said:

When issue 16 matured, I wrote to Virgin asking for a BACS transfer. I also asked them to do the same for issues 17, 18 and 19 upon maturity which they have accepted.

It should be automatic though. If you read their 'promise' we should be provided with the means to ask, without having to write to them specifically.

wozza2k

schiff said:

"No more than 14 days before maturity we will send you a maturity pack through the post. This will detail all of your reinvestment options and the products available to you in relation to your account maturity, as well as all of your withdrawal options.

Once you have decided what you would like to do you just have to complete the form, pop it in the pre-paid envelope provided and send that back to us, we then do the rest."

I've made it into a formal complaint. In the meantime would someone provide the link to printing off the withdrawal form to an outside account please. I had to do it for Issue 16 but can't find the how to now. TIA

I just called up quoting this and they're saying these terms are for a bond/ISA and for regular saver the terms are different (going to dig them out later).  Such a pain to have to post a letter as I need to get some stamps and envelopes now!

pafpcg

wozza2k said:

schiff said:

"No more than 14 days before maturity we will send you a maturity pack through the post. This will detail all of your reinvestment options and the products available to you in relation to your account maturity, as well as all of your withdrawal options.

Once you have decided what you would like to do you just have to complete the form, pop it in the pre-paid envelope provided and send that back to us, we then do the rest."

I've made it into a formal complaint. In the meantime would someone provide the link to printing off the withdrawal form to an outside account please. I had to do it for Issue 16 but can't find the how to now. TIA

I just called up quoting this and they're saying these terms are for a bond/ISA and for regular saver the terms are different (going to dig them out later).  Such a pain to have to post a letter as I need to get some stamps and envelopes now!

Didn't you keep the Reply-Paid envelope that came with the account-opened confirmation paperwork twelve months ago?  You can use that envelope and write in: "Savings Operations".  It worked for me!

PS:  Requesting the same maturity instructions for all the outstanding issues of the regular savers - wouldn't you have to send all the passbooks with that request?

wozza2k

pafpcg said:

wozza2k said:

schiff said:

"No more than 14 days before maturity we will send you a maturity pack through the post. This will detail all of your reinvestment options and the products available to you in relation to your account maturity, as well as all of your withdrawal options.

Once you have decided what you would like to do you just have to complete the form, pop it in the pre-paid envelope provided and send that back to us, we then do the rest."

I've made it into a formal complaint. In the meantime would someone provide the link to printing off the withdrawal form to an outside account please. I had to do it for Issue 16 but can't find the how to now. TIA

I just called up quoting this and they're saying these terms are for a bond/ISA and for regular saver the terms are different (going to dig them out later).  Such a pain to have to post a letter as I need to get some stamps and envelopes now!

Didn't you keep the Reply-Paid envelope that came with the account-opened confirmation paperwork twelve months ago?  You can use that envelope and write in: "Savings Operations".  It worked for me!

PS:  Requesting the same maturity instructions for all the outstanding issues of the regular savers - wouldn't you have to send all the passbooks with that request?

I opened it in branch and didn't get those envelopes?  

MDMD

Are the Stores still only to be used for essential banking? The website just says to allow others to go first if not urgent.

https://uk.virginmoney.com/store-finder/

It seems odd that people can queue for hours to get into a Primark but you can’t go to a bank and avoid having to post off the passbook.