Signed up to a gym yesterday in error and want to cancel

Bukal

Hi guys

I signed up to Bannatyne’s health club gym last night through their website. I wanted to sign up to the rolling membership and seem to have signed up to the 12 month contract in error. I havent been to the gym yet or managed to get in contact with them.

My reason for wanting to cancel is that I’d rather pay more each month and be able to cancel whenever i need to rather than be stuck for a year.

Is there some sort of cooling period or other right that allows me to cancel if I’ve only just registered?

Thanks in advance

Aylesbury_Duck

Bukal wrote: »

Hi guys

I signed up to Bannatyne’s health club gym last night through their website. I wanted to sign up to the rolling membership and seem to have signed up to the 12 month contract in error. I havent been to the gym yet or managed to get in contact with them.

My reason for wanting to cancel is that I’d rather pay more each month and be able to cancel whenever i need to rather than be stuck for a year.

Is there some sort of cooling period or other right that allows me to cancel if I’ve only just registered?

Thanks in advance

What do their terms and conditions say? Have you rung them? They may be quite happy to switch you onto a contract where they get more money per month.
ETA: as you joined online, I think you can cancel within 14 days as long as you haven't actually used the service yet.

Manxman_in_exile

You need to check back to the T&Cs of what you actually signed up for and see what they say about cancellation.


If that presents you with a problem, contact them and explain what's happened and tell them you want to pay more per month for the 12 month contract.


If you're successful, make sure you understand how to terminate the 12 month contract and don't get lumbered with another 12 months through inaction.


(Cross posted with Aylsbury Duck)

[Deleted User]

Aylesbury_Duck wrote: »

What do their terms and conditions say? Have you rung them? They may be quite happy to switch you onto a contract where they get more money per month.

I never get why someone takes time out to sign up to a forum and then post asking a question(and then waiting for an answer) that could have been answered quicker and more accurately(usually) by just phoning the company concerned.

Bukal

I called in and apparently their membership advisors called in sick today. A friend of mine previously had gym membership issues so i wanted to get more info here

Bukal

I’ll do that and see what they come back with. Thanks for the advise

Lip_Stick

Colin_Maybe wrote: »

I never get why someone takes time out to sign up to a forum and then post asking a question(and then waiting for an answer) that could have been answered quicker and more accurately(usually) by just phoning the company concerned.

I expect in a lot of cases, people want to know where they legally stand before they deal with the company as it may differ from what they get told over the phone. Companies have been known to give false information. Thought that would be obvious.

[Deleted User]

Lip_Stick wrote: »

I expect in a lot of cases, people want to know where they legally stand before they deal with the company as it may differ from what they get told over the phone. Companies have been known to give false information. Thought that would be obvious.

And most companies (not all admittedly) will be perfectly fine to talk to and it can sorted there and then. The ones that don't, well they can come on here and post their journey so far and get help. Without knowing the companies response there's frequently a limited amount of help they can get.

Thought that would be obvious.



(Obviously not to everybody though)

sheramber

Easily found on the Bannatyne's website
https://www.bannatyne.co.uk/uploaded/bannatyne.t&cs.12month.2018.pdf

In relation to Members joining online and to whom the Distance Selling Regulations apply, from the date of being accepted as a Member he/she shall have a period of fourteen days within which to cancel their membership if they change their mind. This right of cancellation shall be lost as soon as a Member enters the Club.

DigForVictory

Once again, buying online gives you a legal protection you would not have had in person. Hurrah distance selling & cooling off!

nyermen

This right of cancellation shall be lost as soon as a Member enters the Club

Best not go into the gym to ask for the alteration then...?