PPI Question-Paymentshield

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jossyjo
jossyjo Posts: 1 Newbie
in Reclaim PPI & other insurance
I have PPI with Paymentshield but it doesn't come up on the dropdown list in reclaiming tool. What do I do?

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  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    Send your complaint direct.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    jossyjo wrote: »
    I have PPI with Paymentshield but it doesn't come up on the dropdown list in reclaiming tool. What do I do?
    Payment Shield is a well regarded Mortgage PPI provider.

    They still provide today and I would be very surprised if you have a valid complaint against them.

    The reason they are not in the "dropdown" is that they are not a seller; that would be a mortgage advisor or IFA.

    You need to address any complaint to whoever sold you the insurance...
  • dunstonh
    dunstonh Posts: 116,379 Forumite
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    Paymentshield have no distribution arm and have never retailed PPI.

    They serve the intermediary market only and that is the distribution. It has under 0.5% of complaints with the FOS and just a 116% uphold rate. Paymentshield is a quality provider. So, the mortgage broker did a good job for you.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    116% uphold rate, Dunston? Shurely shome mishtake? :D
  • dunstonh
    dunstonh Posts: 116,379 Forumite
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    I had a couple of gins tonight ;)
    Yes, its just 16%
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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