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PPI Question-Paymentshield

I have PPI with Paymentshield but it doesn't come up on the dropdown list in reclaiming tool. What do I do?

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,383 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Send your complaint direct.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    jossyjo wrote: »
    I have PPI with Paymentshield but it doesn't come up on the dropdown list in reclaiming tool. What do I do?
    Payment Shield is a well regarded Mortgage PPI provider.

    They still provide today and I would be very surprised if you have a valid complaint against them.

    The reason they are not in the "dropdown" is that they are not a seller; that would be a mortgage advisor or IFA.

    You need to address any complaint to whoever sold you the insurance...
  • dunstonh
    dunstonh Posts: 120,838 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Paymentshield have no distribution arm and have never retailed PPI.

    They serve the intermediary market only and that is the distribution. It has under 0.5% of complaints with the FOS and just a 116% uphold rate. Paymentshield is a quality provider. So, the mortgage broker did a good job for you.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    116% uphold rate, Dunston? Shurely shome mishtake? :D
  • dunstonh
    dunstonh Posts: 120,838 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I had a couple of gins tonight ;)
    Yes, its just 16%
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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