Consumer Rights Act 2015 error??

DB0511

Your information on the 2015 Act says that it states that goods must be 'Fit for purpose AND last a reasonable length of time'. But on looking into this a bit more, the Which advice on the Act states that only the following are applicable:

Goods need to be:
Satisfactory quality
Fit for purpose
As described

So nothing at all about goods lasting a 'reasonable length of time'? So who is right - you or Which?

I have a dishwasher that has broken down after 2 years 4 months which I consider to be dreadful and way less than the duration it should last. But the shop (AO.com) are refusing to take any liability and say the CR Act 2015 doesn't apply. I want to challenge that view but don't know if I can.

Can you advise - thanks!
David Brittain

JJ_Egan

Post your question in the Consumer Rights section .

cedrag

DB0511 wrote: »

Your information on the 2015 Act says that it states that goods must be 'Fit for purpose AND last a reasonable length of time'. But on looking into this a bit more, the Which advice on the Act states that only the following are applicable:

Goods need to be:
Satisfactory quality
Fit for purpose
As described

So nothing at all about goods lasting a 'reasonable length of time'? So who is right - you or Which?

...

9 (3) The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—

(a)fitness for all the purposes for which goods of that kind are usually supplied;

(b)appearance and finish;

(c)freedom from minor defects;

(d)safety;

(e)durability.

Former_MSE_Tine

Hi there,

If you spot any errors or out of date information (or think you may have) please email BROKENLINK@MONEYSAVINGEXPERT.COM and the team there will take a look

Thank you :money::)