Incorrect bill

Anna1664

I've removed the sensitive data and scanned and uploaded the pictures. Here are the links.

P1 first bill


P2 first bill
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P1 final bill
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P2 final bill
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Lisi299

Hi

The bill looks to be correct but I can see why there is a confusion, if you look at the first bill on the elec side you were billed around 30.00 for this period, 92 units of electric you paid this. When the account was amended to the correct reading and you had used a lot more on the new readings over 600 units so was an extra £100.99 So the cost was extra on the new bill as they are billing you for the energy you have used. The first bill was underestimated and the second makes up the shortfall. I say it’s yours to pay sadly.

It was winter so you would have used more, and this is only around 10 units a day of electric which is average

Hope this helps

notbritishgas

Agree with Lisi above. The bill is correct, the £137 you paid has been credited to the final bill.
The reason you now owe another £110 ish is because the last readings on the first bill were Estimated. When you submitted the final readings for the final (second) bill they were much higher, meaning more money was required.

Robin9

Agree the bill is correct.

Between "1st Feb" (why you are worried about GDPR I don't know) the costs of £113.54 + £16.84 + £84.82 + £20.20 = £235.54 add 5% VAT gives £247.17 due.

You have paid an ESTIMATED £137.14 in an earlier bill leaving £110.03

The cluse is in the word ESTIMATED and your earlier bill will show readings with the letter E against them. What you should have done then is read your meter and given new readings to get an correct bill.

Please see my signature - it has stood me in good stead over the years.

ET51

Anna1664 wrote: »

I've was sent an incorrect bill on 3rd May 2019 saying we owed them money when in fact they owe us. On 13th May 2019 I called to contest it. The operator couldn't help so I sent the bill and the evidence to an email address instead and got a reply straight away but it was absolute nonsense (I checked with my partner that it wasn't me in the wrong - he has a PHD and is very good at Maths ....he agreed with me and pointed out where they had gone wrong on their calculations). So I sent a reply pointing out the new information that he'd figured out where they had gone wrong but have had no reply. I don't know how long to leave it until I should pay it and then claim it back by using the energy ombadsman service. I looked at the energy ombadsman service and put in some of the data and it came back with 'need to leave it 8 weeks since your first contact re problem' - the bill sent said 'Please pay now' - and so I don't feel like I have a 'due by date' to work towards...8 weeks seems like a long time and I don't want our credit rating being affected. Can anybody give me some advice?

Your partner should be ashamed of professing to have a PHD and being very good at maths if he can't do a simple calculation such as:

-£29.39-£101.22+£113.54+£16.84+£84.82+£20.20=

(He's even permitted to use a calculator :cool:)

Mr.Everready

Looks quite self explanatory to me !?

ET51

As to when to pay?

You should already have received the red reminders by now, and probably the warning of legal action, threats of debt collectors, CCJ, etc if you don't pay immediately

ET51

Anna1664 wrote: »

...
I showed all the info to my partner and he pointed out that on page2 of the final bill you said that you credited us £29.39 and £101.22 (total £130.61) but this is incorrect - we were in fact debited this amount (plus 5% VAT total £137.14)...

No, the bill clearly shows you were credited this amount (indicated as CR), and the resultant calculation confirms it.

Hasbeen

Anna1664 wrote: »

(I checked with my partner that it wasn't me in the wrong - he has a PHD and is very good at Maths ....he agreed with me and pointed out where they had gone wrong on their calculations).

Sorry! your partner is not very good at maths. Anyone with basic common sense and basic arithmetic skills would see the invoice as correct.:(

You now need to pay what you owe before any action is taken against you.

in future always give regular readings and if you do get an estimated bill, take an actual reading and tell your provider to get it corrected.

Talldave

As others have said, the maths does work out. The gas estimate was almost spot on, but electric was massively underestimated and it's this amount that's left to pay.

It's perhaps a little quirky that they show the credits ex-VAT, so you're left wondering where your payment of £137.14 went. If they'd presented the calculations as Robin9 has done in post #15 it might have been easier to see what's going on.

That's my 2:2's worth;-)!