E.on Fix Online v20

Biscuit_Tin

1854 wrote: »

In reply to the E.On Rep can I ask is what you are saying is that a smart meter is not mandatory on a Fix Online Exclusive V4 tariff ?


If so this is contrary to what I have been informed in 2 telephone conversations with E.On staff which led to my cancelling a Fix Online Exclusive V4 contract , and on subsequently querying an 'Activate your Account' email, received after cancellation, the email reply back from E.On also confirmed that smart meters were mandatory across all fixed tariff options, though not on variable rate tariffs.

You'll need smart meters (one for gas, one for electricity) to get this deal - unless they can't be fitted for technical reasons. If you don't have one, E.on will install it for free and you won't need to give meter readings in future.

https://clubs.moneysavingexpert.com/cheapenergyclub/register?isCollectiveSwitchRegistration=true&target=%2Fcheapenergyclub%2Fresults%3Fsort%3DbigName

nigelbb

oliverbrown wrote: »

Ultimately it matters not what the E.on reps say, the T&C take precedence. The reps will put pressure on you in whatever way to accept a smart meter but they haven't stipulated it in the T&C.

To anyone considering E.on I would say go for it, and when you get "the call" politely ask where in the T&C it says you must accept a smart meter (it doesn't).

I agree. I have just initiated a switch to E.ON - Fix Online Exclusive v4 . I don't currently have a smart meter nor do I want one as I see no benefit to me at all. As per the T&Cs I have agreed to be contacted re installation of a smart meter but will decline if offered a smart meter. If a smart meter was mandatory then the T&Cs would explicitly state that you must agree to installation to take advantage of the tariff.

Former_E.ON_Company_Representative:_Malc

1854 wrote: »

In reply to the E.On Rep can I ask is what you are saying is that a smart meter is not mandatory on a Fix Online Exclusive V4 tariff ?


If so this is contrary to what I have been informed in 2 telephone conversations with E.On staff which led to my cancelling a Fix Online Exclusive V4 contract , and on subsequently querying an 'Activate your Account' email, received after cancellation, the email reply back from E.On also confirmed that smart meters were mandatory across all fixed tariff options, though not on variable rate tariffs.

Hello 1854 and I'm sorry you had to cancel a switch following conversations with our advisors.

Smart meters aren't mandatory. The T&Cs on certain tariffs have been amended recently to state customers agree to be contacted about having smart meters installed as per my previous posts above. This change has now been briefed out so advisors are aware.

Hope this explains 1854.

Malc

Former_E.ON_Company_Representative:_Malc

nigelbb wrote: »

I agree. I have just initiated a switch to E.ON - Fix Online Exclusive v4 . I don't currently have a smart meter nor do I want one as I see no benefit to me at all. As per the T&Cs I have agreed to be contacted re installation of a smart meter but will decline if offered a smart meter. If a smart meter was mandatory then the T&Cs would explicitly state that you must agree to installation to take advantage of the tariff.

Hello nigelbb and thanks for joining us.

You're right. As above, the T&Cs for our Fix Online Exclusive say customers agree to be contacted about having smart meters. You can turn these offers down at any time.

Thanks again nigelbb.

Malc

oliverbrown

Malc,

I note in your initial reply in this thread you said "the advisor will discuss the options available at that point including transferring to a different tariff".

It now turns out one of the options is remaining on the existing tariff.

Have all your agents have been briefed on this, so as to prevent misleading customers into thinking this is not an option?

emc

Hi Malc,

You say that smart meters aren't compulsory, and that the customer is agreeing only to be contacted about smart meters and can turn down these offers anytime and remain eligible for the Fix Online Exclusive v4 tariff.

E.ON_Company_Representative:_Malc wrote: »

With this tariff you agree to be contacted during the tariff term for the installation of a smart meter. You are still eligible for this tariff if you currently have a smart meter installed or your property is currently ineligible for a smart meter.

However, your quoted statement above contradicts what you say, because the second sentence implies that the customer will not be eligible for this tariff if the property does not have a smart meter but is eligible for a smart meter.

One way to make it clear that the customer will remain eligible for the tariff without accepting a smart meter irrespective of other pre-conditions would be to change the second statement to: "You are still eligible for this tariff if you do not agree to having a smart meter installed."

This last sentence should also be reflected formally in the terms and conditions for the tariff, and as oliverbrown says, the agents must be briefed on this, to stop trying to force customers into taking a smart meter when people have the right, and may have strong and valid reasons, to refuse to have a smart meter.

oliverbrown

emc wrote: »

However, your quoted statement above contradicts what you say, because the second sentence implies that the customer will not be eligible for this tariff if the property does not have a smart meter but is eligible for a smart meter.

It's clever because that implication does not explicitly negate the ability for the customer to be eligible for the tariff if they do not have and do not agree to a smart meter.

It's possible their lawyers worded it in such a way to encourage that line of thinking without explicitly saying say so, because explicitly saying so would probably not be compatible with the legally optional nature of smart meters.

Browntoa

On the strength of this thread and looking at the tariff I've advised my elderly mother in law to switch . She does not want a smart meter , she doesn't want to be pestered by EON to fit one and on checking the tariff cost quickly bulb ( and probably others) are cheaper .

Well shot in the foot EON , you are losing customers as you won't give an option that has " we won't fit or call about fitting a smart meter"

Novice_investor101

I've signed up to this V20 tariff, booked my SMETS 2 install & turns out it won't work in my house as there's no signal to the meter. I've now got a new digital electric meter with a reading of 0000000.
I'm expecting the engineer will inform E.on that an install isn't possible & also of the old & meter readings? Although I did send in my meter readings just this morning before the guy turned up. Slightly disappointed as I had come round to the idea of having Smart meters.

Former_E.ON_Company_Representative:_Malc

oliverbrown wrote: »

Malc,

I note in your initial reply in this thread you said "the advisor will discuss the options available at that point including transferring to a different tariff".

It now turns out one of the options is remaining on the existing tariff.

Have all your agents have been briefed on this, so as to prevent misleading customers into thinking this is not an option?

Hello oliverbrown and you're right. When I posted initially almost a month ago, customers categorically refusing smart meters were to be offered alternative tariffs depending on what was available when contacted. This reflected the situation at that time.

I also said in the same post about feeding customer concerns back to the relevant people. This we've done and the position has been reviewed in the light of this feedback leading to the following.

With this tariff you agree to be contacted during the tariff term for the installation of a smart meter. You are still eligible for this tariff if you currently have a smart meter installed or your property is currently ineligible for a smart meter.

A briefing has gone out to all advisors and we've asked for this to be repeated in case anyone missed it.

Many thanks for the continuing feedback oliverbrown. It's really useful.

Malc