Graduate overdraft removed without warning

PJHilder

ejones999 wrote: »

This would suggest to me something untoward on his credit file.

I'll have to check that again.

Say there was something they didn't like on my credit file, how would removing the overdraft I'd been using properly and paying off regularly help me in any way? They seem to have a strange definition of customer 'service'.

Squirrel29

Did you get chance to pop into the branch PJ and sort it out?

PJHilder

Squirrel29 wrote: »

Did you get chance to pop into the branch PJ and sort it out?

No will be going this lunchtime. Hope it's not too busy.

Squirrel29

Best of luck, I think it really poor practice if they stick to their guns on this one... seems banks are only too happy to pull the rug from under you.. I had it done to me years ago by Halifax, I had to resort to looking for loose change under sofa cushions to buy a loaf of bread!

Chadsman

I had a similar situation with RBS a few years back. I wrote complaining. They ignored me. I sued them to get back the unlawful fees they levied I got a very nice phone call from the bank manager saying how this was all a terrible misunderstanding and please dont send in the baliffs
With the bank charges test case currently going through the courts this potentially removes one of the grounds for complaint but IMHO if they offered no warning of what they were going to do you still have a very good case.
Best of luck!
:beer:

PJHilder

I'll have to go tomorrow now. Far too busy and I was rushing anyway as I had some work that needed finishing today.

PasturesNew

Banks only offer graduate accounts in the hope they'll never get round to opening other accounts and will be customers for life... so they're watching for those that have benefitted but appear to not be becoming a customer for life.

gt94sss2

PJHilder wrote: »

Hmm, but wouldn't they have seen the payments I've been making to clear the overdraft? Seems a strange way to treat someone who's making an effort to clear his debts.

As others have said - its probably because you have stopped using it as your main account and they have noted the drop off in activity..

Regards
Sunil

natweststaffmember

not necessarily, the OP was paying it off bit by bit. TBH I think it sounds like an overdraft keyed with an expiry date but the OP should have paperwork to that effect.

PJHilder

natweststaffmember wrote: »

not necessarily, the OP was paying it off bit by bit. TBH I think it sounds like an overdraft keyed with an expiry date but the OP should have paperwork to that effect.

Basically I was told when I called them ages ago about reducing the overdraft that as long as I paid them regularly that was fine. Nothing about not using the account.