POPLA Rejected

KD1993

It’s shared with a Premier Inn however the same company owns both brands. I’m going to reply as suggested and see what they come back with

Coupon-mad

They can cancel a PCN, albeit after POPLA P/Eye will probably want £30 - £60 paid. You should have complained earlier, long before trying POPLA.

Remind the restaurant to read their ParkingEye 'User Manual' which gives them an email especially to cancel ANY PCN.

All retailers get a User Manual for that reason.

fisherjim

KD1993 wrote: »

It’s shared with a Premier Inn however the same company owns both brands. I’m going to reply as suggested and see what they come back with

I used to work for that company, they hate bad publicity (hint).

Egbert_Nobacon

I would go back to the restaurant and mention the user manual to the manager as advised.

If they are still unhelpful tell them you will complain to the CEO and report the manager’s lack of help to a genuine customer.

Alison.Brittain@whitbread.com

KD1993

So far I’ve been using the overall brands customer relations guys. This is the second response I have received:

A member of the Guest Relations management team has reviewed this case and has confirmed that the restaurant has no power to cancel parking fines themselves. You are more than welcome to call them and inform them of this as they may be able to help in some way however, ParkingEye have the final decision. The number of the restaurant is 000000000. I completely understand your frustration and I’m more than happy to send along your feedback for evaluation so that we can look into whether guest experience can be improved by changing the way this system works in any way that we can.

Would it be worth contacting the restaurant directly?

beamerguy

Guest Relations management team said .... ParkingEye have the final decision ??????

Who is the boss here, it certainly will not be Parking Eye ?

So, go back to them and insist they tell their AGENTS to cancel if they want you, your family, your friends to spend further money with them in future.

Tell the restaurant manager the same.

Fruitcake

You need to be dealing with the manager of the pub/restaurant or the CEO. Customer disservices probably have no idea what they are talking about and are probably going by what parking lie have said, not what's in the contract between the pub chain and the scammers.

Hit trapadvisor and the site's own website etcetera with negative feedback stating you have been scammed and the pub/restaurant team have helped you make up your mind never to go back there, and to warn everyone you know about this scam.

Snakes_Belly

Whitbread Group Plc

Ms Alison Brittain Chief Executive

Email Alison.Brittain@whitbread.com

Telephone 01582 424200
Switchboard 01582 424200

Do they really want their customers dragged through the courts?

Half_way

Would this be Whitbread ( owner of premier inn/brewers fayre etc)?
Have you reminded them that they are jointly and severally liable for the actions of their agents ( parking eye)


Also should there be a breach fo teh GDPR regulations then a person at Whitbreads could be held personally liable.


Please post any reply here first before sending it

Snakes_Belly

Half_way wrote: »

Would this be Whitbread ( owner of premier inn/brewers fayre etc)?
Have you reminded them that they are jointly and severally liable for the actions of their agents ( parking eye)


Also should there be a breach fo teh GDPR regulations then a person at Whitbreads could be held personally liable.

Please post any reply here first before sending it

Yes, Whitbread own Premier.