help. how do we work sky +

alyssa_mae

Hi I got my sky + refurb box today but we can't seem to work out how to use it properly. We are trying to record celeb love island and watch big brother. when we press record we can watch celeb but can't watch any other satalite chanel it just say satalite signal not being recieved then we switch off record and everything is fine. we've watched the demo chanel and read the manual but it's not helping. Pleeeeeese can anyone advise. where are we going wrong???

scheming_gypsy

it sounds as though your Sky+ box has more taste in TV programs than you do.

pinkonion

scheming_gypsy wrote:

.... more taste in TV programs than you do.

Nasty :rotfl:

I suggest you unplug your box from the mains for about a minute - then plug it back in and leave for around 2 mins before turning back on.

This has always sorted problems with my Sky+ - if you have any further difficulties phone Sky on the sneaky freephone no. 08002792000. It's actually Disney Channel but if you press 1 when it's answered it connects you to Sky You'll probably have to wait till tomorrow to speak to Sky as I doubt if they're there at this time!

alyssa_mae

scheming_gypsy wrote:

it sounds as though your Sky+ box has more taste in TV programs than you do.

Thanks you've made me laugh out loud. But did u see celeb love island tonight. it was great viewing.

alyssa_mae

my husband is threating to throw the box out the window and shouting obsenities at it. He's now saying we should have stuck to the video. he is so fickle. he hates anything knew.

wolfman

It sounds like you don't have a strong enough signal to recieve two programmes at once. I was a developer for Sky just under a year ago when Sky+ first came out and remember it being made clear to us that a strong signal is required. I do currently have the same situation as you in the house I'm renting but the landlord won't let us move the dish.

There's a screen that'll show you the strength of your signal. I think it's under "Services" (one of the blue buttons at the top of the remote) and then "System Setup" then "Signal Test". There should be two bars, one for strenth and one for signal. Both of these should ideally be about 3/4 full. In my case, they're just under half

If someone from Sky fitted the dish, you could probably complain, and say they've fitted it, but in a place where the signal isn't strong enough. Ask for them to re-fit it for free.

alyssa_mae

yes your right wolfman. there is no second signal at all. I'm going to give them a ring now.

wolfman

Sounds like you are in exactly the same situation as myself. You can only watch one channel and not record (the record will fail), or can record but are not able to watch any other channels (no signal message).

This is because in order to watch one channel and record another you are streaming two channels at once. The signal doesn't sound strong enough to cope with two streams. As I said on the Signal Test page mine is just under half full and can only cope with one stream at a time.

terrymats

guess i popped in late. Have a little knowledge about this and its true that you need two strong signals to watch & record simultaneously.

Maybe well worth checking the pins that plug into the back of your sky+ box. Maybe a lose connection or the pin is not hooked upto the wire properly.

Cheers
Terry

alyssa_mae

terrymats wrote:

guess i popped in late. Have a little knowledge about this and its true that you need two strong signals to watch & record simultaneously.

Maybe well worth checking the pins that plug into the back of your sky+ box. Maybe a lose connection or the pin is not hooked upto the wire properly.

Cheers
Terry

Hubby did check the pins and things last night but it is the signal thats low. phone sky on the o800 number today. the engineer is coming out on sunday.

Thanks every one for your help and advice.

alyssa_mae

wolfman wrote:

Sounds like you are in exactly the same situation as myself. You can only watch one channel and not record (the record will fail), or can record but are not able to watch any other channels (no signal message).

This is because in order to watch one channel and record another you are streaming two channels at once. The signal doesn't sound strong enough to cope with two streams. As I said on the Signal Test page mine is just under half full and can only cope with one stream at a time.

why don't u ring sky and have it sorted?