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cost of returning an item from london to ipswich?

edited 30 November -1 at 1:00AM in Shop but don't drop
16 replies 1.4K views
daminodamino Forumite
208 posts
edited 30 November -1 at 1:00AM in Shop but don't drop
I bought an item it is about 30lb/15kg or max 20kg, in weight, and dimensions are 61cmx80cmx15cm

It cost £40

The seller said I can return it for a full refund, or keep it for 50% refund. It's pretty bad, i'd consider it faulty, not fit for purpose, I would only throw it out.

If I could return it for £10-£15 then it'd be worth it to return But I don't know what delivery company would deliver it for that price?

Is there one, or should I just accept the 50% refund and chuck it?

Thanks
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Replies

  • sarah1972sarah1972 Forumite, Board Guide
    16K posts
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    damino wrote: »
    I bought an item it is about 30lb/15kg or max 20kg, in weight, and dimensions are 61cmx80cmx15cm

    It cost £40

    The seller said I can return it for a full refund, or keep it for 50% refund. It's pretty bad, i'd consider it faulty, not fit for purpose, I would only throw it out.

    If I could return it for £10-£15 then it'd be worth it to return But I don't know what delivery company would deliver it for that price?

    Is there one, or should I just accept the 50% refund and chuck it?

    Thanks

    Are you sure the full refund doesn’t include postage?
    I recently had to send an item back and I queried return postage and was told to email them a postage receipt and they would include it in the refund which they did. I used Hermes print at home label as it was far cheaper than Royal Mail.
    I'm a Board Guide on all of the Shopping & Freebies Boards & Competitions
    I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to [email protected] (its not part of my role to deal with reportable posts). Any views are mine and not the official line of MoneySavingExpert.com
  • daminodamino Forumite
    208 posts
    sarah1972 wrote: »
    Are you sure the full refund doesn’t include postage?
    I recently had to send an item back and I queried return postage and was told to email them a postage receipt and they would include it in the refund which they did. I used Hermes print at home label as it was far cheaper than Royal Mail.

    I don't think so.. They had no idea how much postage costs / They feign no idea of how much postage costs (even though they posted it to me in the first place)
  • GrumpyDilGrumpyDil Forumite
    281 posts
    100 Posts Second Anniversary Combo Breaker
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    Was it a purchase from a shop/business. If so and it is genuinely faulty I'd be expecting the seller to cover the postage.
  • sarah1972sarah1972 Forumite, Board Guide
    16K posts
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    damino wrote: »
    I don't think so.. They had no idea how much postage costs / They feign no idea of how much postage costs (even though they posted it to me in the first place)

    Go online and get postage quote and email them back asking if they will refund it on top of the item cost.

    Worth a try !
    I'm a Board Guide on all of the Shopping & Freebies Boards & Competitions
    I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to [email protected] (its not part of my role to deal with reportable posts). Any views are mine and not the official line of MoneySavingExpert.com
  • edited 17 May 2019 at 8:30AM
    daminodamino Forumite
    208 posts
    edited 17 May 2019 at 8:30AM
    sarah1972 wrote: »
    Go online and get postage quote and email them back asking if they will refund it on top of the item cost.

    Worth a try !

    I did and it came out at £24 postage. Item is £39.99 / £40.

    the postage plus the item costs more than the item.

    The item was free postage. But it's a big time so it wouldn't have been free for him to post. But he says he doesn't know how much it cost to post.

    Maybe I can find a 'man with a van' for £15, though would only save me £5 ('cos if I send it to him and get £40 from him and pay £15 for delivery, then I have £25 back. Alternatively, if I keep it and bin it and take the 50% refund instead i'd have £20 back)
  • sarah1972sarah1972 Forumite, Board Guide
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    damino wrote: »
    I did and it came out at £24 postage. Item is £39.99 / £40.

    the postage plus the item costs more than the item.

    The item was free postage. But it's a big time so it wouldn't have been free for him to post. But he says he doesn't know how much it cost to post.

    Maybe I can find a 'man with a van' for £15, though would only save me £5 ('cos if I send it to him and get £40 from him and pay £15 for delivery, then I have £25 back. Alternatively, if I keep it and bin it and take the 50% refund instead i'd have £20 back)

    Could you keep it and put it on a local buy and sell group?
    I'm a Board Guide on all of the Shopping & Freebies Boards & Competitions
    I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to [email protected] (its not part of my role to deal with reportable posts). Any views are mine and not the official line of MoneySavingExpert.com
  • daminodamino Forumite
    208 posts
    sarah1972 wrote: »
    Could you keep it and put it on a local buy and sell group?

    maybe though I don't want to pass on something that is rather faulty.
  • dlusmandlusman Forumite
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    You havent answered question #4
    If You bought from a business (or on ebay ) and it is faulty then you are due a full refund with seller paying return costs ( if they want it back )
  • soolinsoolin Forumite, Board Guide
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    dlusman wrote: »
    You havent answered question #4
    If You bought from a business (or on ebay ) and it is faulty then you are due a full refund with seller paying return costs ( if they want it back )

    This is the response that OP needs to reply to, eveyrhting else is just a red herring.

    If this was an online purchase from any venue then buyer is entitled to a full refund and if seller wants the item back then they have to pay for the pick up and return.

    That's it.

    The only complication might be is if buyer paid for the item using an unsafe method of payment like a bank transfer, but hopefully most of us are aware of that issue now.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
  • edited 17 May 2019 at 3:13PM
    daminodamino Forumite
    208 posts
    edited 17 May 2019 at 3:13PM
    Okay I could tell them that I am due a full refund and would like to send it back but they would have to pay for delivery.

    It was free postage, so if by law they don't have to pay for delivery, then it's a bit unfair to them 'cos they included postage in the price.

    If by law they do have to pay for delivery then fine.

    Thanks
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