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cost of returning an item from london to ipswich?

edited 30 November -1 at 12:00AM in Shop but don't drop
16 replies 1.4K views
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  • daminodamino Forumite
    208 posts
    GrumpyDil wrote: »
    Was it a purchase from a shop/business. ]

    Yes
    If so and it is genuinely faulty I'd be expecting the seller to cover the postage.

    Is that a legal requirement they must abide by?
  • soolinsoolin Forumite, Board Guide
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    damino wrote: »
    Okay I could tell them that I am due a full refund and would like to send it back but they would have to pay for delivery.

    It was free postage, so if by law they don't have to pay for delivery, then it's a bit unfair to them 'cos they included postage in the price.

    If by law they do have to pay for delivery then fine.

    Thanks

    I don't know why the fact that this was originally free delivery is such an issue for you? What do you mean by ' so if by law they don't have to pay for delivery,' ? Of course they paid for delivery, no courier or RM works for nothing, it just means they included the delivery price in with the item, a normal business decision for many sites. A lot of things I sell include postage, it doesn't mean I am posting for free and makes no difference at all to my buyers legal rights.
    damino wrote: »
    GrumpyDil wrote: »
    Was it a purchase from a shop/business. ]

    Yes



    Is that a legal requirement they must abide by?

    Yes, faulty goods are covered legally.

    I do not think you are understanding the responses at all. Can you start again and be clear this time.
    1) Where did you buy it from (ie private site, shop etc)
    2) How did you pay
    3) when exactly did you buy it
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  • daminodamino Forumite
    208 posts
    Thanks.

    I just wanted to make sure I wasn't ripping them off 'cos the postage was advertised as free, but I also wasn't sure if they were ripping me off by expecting me to pay for postage or only giving me 50% back, but I understand from responses that they'd have payed for postage when they sent it and should pay when I return the faulty item.

    It's from ebay. I have told the seller they owe me a full/100% refund and that i'd like to send it back but they'd pay postage, and they said okay and to use a prepaid label an drop it into a parcelforce depot. So I will do that.

    So now I will get a 100% refund and they will take care of postage/delivery cost.

    Thanks again
  • edited 18 May 2019 at 10:17AM
    dlusmandlusman Forumite
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    edited 18 May 2019 at 10:17AM
    damino wrote: »

    It's from ebay.
    I presume you have opened a "Not as Described" in ebay .
    If not - you should do it now.
    If you have just done it so far just by contacting the seller, you shouldnt rely on their honesty/goodwill on doing things properly
  • custardycustardy Forumite
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    damino wrote: »
    Thanks.

    I just wanted to make sure I wasn't ripping them off 'cos the postage was advertised as free, but I also wasn't sure if they were ripping me off by expecting me to pay for postage or only giving me 50% back, but I understand from responses that they'd have payed for postage when they sent it and should pay when I return the faulty item.

    It's from ebay. I have told the seller they owe me a full/100% refund and that i'd like to send it back but they'd pay postage, and they said okay and to use a prepaid label an drop it into a parcelforce depot. So I will do that.

    So now I will get a 100% refund and they will take care of postage/delivery cost.

    Thanks again


    Did you believe free postage meant nobody paid?
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • daminodamino Forumite
    208 posts
    custardy wrote: »
    Did you believe free postage meant nobody paid?

    possibly

    I thought maybe somebody owes him some favours, but i'm not very knowledgeable on human interactions
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