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Is this genuine from bt?

edited 30 November -1 at 1:00AM in Broadband & Internet Access
11 replies 787 views
loulou41loulou41 Forumite
2.9K posts
edited 30 November -1 at 1:00AM in Broadband & Internet Access
It looks like someone has been using your broadband to share copyrighted material (that means things like music, films, sport or books). And as your broadband provider, we have to let you know when this happens.

I received an email from bt regarding the above. I do not know whether it is genuine as Indo not download any films etc. Thanks
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  • _shel_shel Forumite
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    Es they send mail like that. Do you download music?
    Don't Buy The S*n
  • onomatopoeia99onomatopoeia99 Forumite
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    loulou41 wrote: »
    It looks like someone has been using your broadband to share copyrighted material (that means things like music, films, sport or books). And as your broadband provider, we have to let you know when this happens.

    I received an email from bt regarding the above. I do not know whether it is genuine as Indo not download any films etc. Thanks
    ISPs do send letters like that. Are you the only user of your connection? If not, have you asked the other users?
    INTP, nerd, libertarian and scifi geek. Home is where my books are.

    5.2kWp system, SE facing, >1% shading, installed March 2019.
  • loulou41loulou41 Forumite
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    Yes and we do not download. My son comes to stay over the weekend and I have asked him and he said he did not. I will ring the free number on the email as do not want to click on any links. Thanks
  • brewerdavebrewerdave Forumite
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    Personally, if you haven't been d/loading films illegally, I'd ignore the email. There is a possible risk that it might be the start of a blackmail type scam - don't give them the opportunity to harvest your phone number.
  • [Deleted User][Deleted User]
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    MoneySaving Newbie
    loulou41 wrote: »
    Yes and we do not download. My son comes to stay over the weekend and I have asked him and he said he did not. I will ring the free number on the email as do not want to click on any links. Thanks

    I've had a couple, one from Sky & one from NowTV over the years. I suspect your son is telling porkies I'm afraid.

    Edit: I'm fairly sure mine actually stated what it was that was downloaded and when. Did yours not have any more detail? There's no need to get in touch with them BTW.
  • JJ_EganJJ_Egan Forumite
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    Try your BT Help Pages >> members community forum for guidance .
  • "My son comes to stay over the weekend and I have asked him and he said he did not."
    Might I respectfully suggest - he would say that anyway.:)

  • loulou41loulou41 Forumite
    2.9K posts
    I have just phoned bt and was told it is a scam. Do not click on any link and to delete it. The email looks genuine with free number etc and was assured it was a scam.
  • loulou41loulou41 Forumite
    2.9K posts
    I've had a couple, one from Sky & one from NowTV over the years. I suspect your son is telling porkies I'm afraid.

    Edit: I'm fairly sure mine actually stated what it was that was downloaded and when. Did yours not have any more detail? There's no need to get in touch with them BTW.

    It was a Sunday at 2 am on the 12th and title it says to click on link to find out for more details.
  • JJ_EganJJ_Egan Forumite
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    <it says to click on link to find out for more>>
    Thats always the give away clink link open doc etc
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