Mother in laws N power bill

petermortgages

Hi, details are a bit sketchy because i am at work so dont know the full picture but my mother in law has been contacted by N Power (her current provider) and been told her DD is going from £72 a month to £386 a month!! due to a recalculation back to 2016 - as you can imagine my MIL is pretty shocked.

what is the best way to approach an issue like this?

thanks in advance, sorry about the vagueness of the post?

Robin9

Sit down with her and go through her bills . Is this gas - in which case check m3 and ft3 , serial numbers etc.

The usual questions re meter reading

petermortgages

cheers, its for gas and electricity.

Robin9

petermortgages wrote: »

cheers, its for gas and electricity.

Lots of bills to look at then.

AndyPK

When did she last submit a meter read ?
Or does she leave it up to the meter man?


I don’t think they can back bill more than 18 ? Months so that is a very good tac to try with them.

Benight

petermortgages wrote: »

Hi, details are a bit sketchy because i am at work so dont know the full picture but my mother in law has been contacted by N Power (her current provider) and been told her DD is going from £72 a month to £386 a month!! due to a recalculation back to 2016 - as you can imagine my MIL is pretty shocked.

what is the best way to approach an issue like this?

thanks in advance, sorry about the vagueness of the post?

Read this

https://www.moneysavingexpert.com/news/2018/05/energy-back-billing-ban-is-in-force-from-today/

Then this

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/

petermortgages

I knew i had patchy information, it was actually Scottish Power a brief look at her main bill (3.5K one) shows she started with

credit balance 2247.92 (dont know why???)

then they've quoted their tariffs and then charged additional

Fixed Oct 2016 - 1208.64
Fixed June 17 - 502.81
Fixed Dec 18 - 688.44

these are the main additions to the bill.

something is amiss because the usage from Jan 16 to Mar 16 (64 days) is 11262 kWh of electricity

Benight

petermortgages wrote: »

I knew i had patchy information, it was actually Scottish Power a brief look at her main bill (3.5K one) shows she started with

credit balance 2247.92 (dont know why???)

then they've quoted their tariffs and then charged additional

Fixed Oct 2016 - 1208.64
Fixed June 17 - 502.81
Fixed Dec 18 - 688.44

these are the main additions to the bill.

something is amiss because the usage from Jan 16 to Mar 16 (64 days) is 11262 kWh of electricity

In which case you can ignore any backbilling suggestion

Backbilling occurs where a supplier seeks additional payment for unbilled energy used more than 12 months prior to the error being detected and a corrected bill being issued

Here the payments were already made. This appears to simply be a corrective bill, which should have a balance owed of £151.97

I don't see how that culminates in a £3.5k bill and neither can I see any possible reason the supplier would now be seeking the increase in monthly payment you now say they are.
So just follow the advice in the second link I gave above

Robin9

petermortgages wrote: »

.........................

something is amiss because the usage from Jan 16 to Mar 16 (64 days) is 11262 kWh of electricity

For a gas heated house this is very high - electricity is typically 3000kwh a YEAR.

Are the readings ESTIMATED or ACTUAL.

Jan 16 - Mar 16 is a very old period - what was the last 12 months?

Benight

Robin9 wrote: »

...what was the last 12 months?

It would appear that the Scottish Power Online Exclusive Fix December 2018 tariff ended 31st January 2019 (don't ask :cool:)

So presumably the £3.35k part of the bill relates to usage since then that the OP has not yet told us about...:cool:

nPower

petermortgages wrote: »

Hi, details are a bit sketchy because i am at work so dont know the full picture but my mother in law has been contacted by N Power (her current provider) and been told her DD is going from £72 a month to £386 a month!! due to a recalculation back to 2016 - as you can imagine my MIL is pretty shocked.

what is the best way to approach an issue like this?

thanks in advance, sorry about the vagueness of the post?

Hi, if you would like assistance with this we can be contacted through our social media channels. @npowerhelp on Twitter or npower official on Facebook. You would need to be authorised to speak on behalf of your mother in law for this to be discussed with you. Thanks.