Bit of a rant!

challengedavid

bought widget which comes in several pieces

opened the slightly damaged packing and one of the bits is missing

emailed the seller who after a couple of emails told me off for accepting a damaged parcel (not that i could see it was damaged until closer inspection) then proceeded to virtually accuse me of stealing it, FUMING is an understatement

opened a return request as part missing

tbf i could have made the missing piece easily enough but its going back on principal now and feedback will be left when its sorted

sellers not replying now the case has been opened!

soolin

challengedavid wrote: »

bought widget which comes in several pieces

opened the slightly damaged packing and one of the bits is missing

emailed the seller who after a couple of emails told me off for accepting a damaged parcel (not that i could see it was damaged until closer inspection) then proceeded to virtually accuse me of stealing it, FUMING is an understatement

opened a return request as part missing

tbf i could have made the missing piece easily enough but its going back on principal now and feedback will be left when its sorted

sellers not replying now the case has been opened!

Some sellers do not help themselves at all, we do occasionally see signs of it on here , the idea that all buyers are scammers and all sellers perfect.

As sellers I'm sure we all have problems, and as a buyer I would never mark a seller down in any way for a lost or damaged item- as long as seller takes some sort of responsibility and stays polite while they sort it out. The moment a seller gets hostile with me I treat them to the silent treatment, I follow the rules, don't argue or complain but don't make any attempt to meet them halfway at all.

janb5

How did you get one with the case OP?

challengedavid

janb5 wrote: »

How did you get one with the case OP?

Hi, i escalated the case this morning, about 30mins later i got a refund, as the seller never replied to the case they just refunded it

think i am going to throw the item away as its no use as i already got its replacement

the next question is do i leave feedback at all? sellers ultimately lost out, i can understand things break or get lost in the post, its just the sellers attitude that stinks!