Liberty 100 no longer displays dual readings

WyldeRose

I apologise in advance if this is not in the correct place and for the length of the post. I could do with some advice please

In June 18 I bought a house that had smart PAYG meters installed. I did not want to stay with the company I inherited as their bad reputation preceded them, but could not source at short notice another suitable supplier. I therefore had the meters registered to me as credit supply meters. I was never able thereafter to monitor or read my meters using the IHD and after 6 months of struggling I switched to another supplier..

I was fully aware that I would lose whatever smart capability I had through the IHD and that I would need to take manual readings. When I switched I read my electricity meter (keypad 6 x 4 presses etc). My meter did not show RO1 and a separate RO2'reading. It showed RO1 (xxxxKwH) followed immediately by another lower reading - also KWh. No amount of subsequent presses would show "RO2". I submitted these readings which were substantially lower than the Estimated readings on my bills and had to supply photographs to validate them. This was in February 19.

Since then I have had an ongoing argument with my new supplier (Bulb), because my meter now only shows one reading. There is no dual reading, no second reading at all. I don't knoiw why the meter was dual rate in the first place because I have gas fired central heating, not storage heaters and the only electric consumption at night is from the fridge and plug sockets.

I don't believe that my meter was correctly set up by the installer (Utilita installation - former supplier) as every thing I see tells me that this is a Single Phase Meter taking single phase readings.

I can access historical readings and these show that dual readings ceased to be recorded the month I switched suppliers. Also if I add together the historical readings since I switched and add them to the lowest reading I had (it was the night rate) I get a figure that is comparable to the current meter reading with a small difference that I figure is my current usage.

How do I get my energy supplier to accept that my meter has gone from dual readings to single readings?

Is this a faulty meter?

I dont think so, because I really do think that it was not set up correctly either when it was installed or when Utilita changed it from PAYG to credit.

Utilita were unable to take readings from the meter from June 18 when i bought my house right up to when I switched supplier in February 19. They blamed that on a lack of 3G signal, but they were able to take readings from the smart gas meter which is situated 2foot away from it.

Thank you

Thomas_Edison

Bit of a complicated one.

So the two readings you were able to take before add up to a figure slightly less than the reading you can currently take.

That would align with those being your day and night rate and now it's showing the total. Though normally it should display all 3.

Pressing 6 should do the trick, are there no there kWh readings, maybe try pressing 9?

Otherwise they'll need to try and work out the single switch reading and then just bill you as if it was always 1 rate.

Have you told them it's a liberty 100 meter?

robbo990

Liberty 100 is button 9 unless eon, which is 6

Andy_WSM

robbo990 wrote: »

Liberty 100 is button 9 unless eon, which is 6

Not if it's Economy 7 with Utilita then it's button 6!


If they could access the Gas readings then at the time they must have had access to the electricity meter as the Gas is relayed through it. Also, for them to have switched the meters to Credit mode, they had access to them both via the 3G signal.


Anyway, Utilita won't help you now as you're not their customer, so it's down to your current supplier to replace the meter under the assumption it has gone faulty.

WyldeRose

Hi thanks for your responses. I have taken more readings/photos today. My meters are not in the most accessible place. I definitely only have one reading. Something has most definitely changed because the billing rates have now gone so with historical reads there is no longer a monetary value.

Accessing button 9 shows me a total reading. It indicates that only one reading is updating, but the figures are a little bit out

I know Utilita won't help - they would not help when I was a customer either which is why I told them - "goodbye". I have rebooted the IHD to test the pairing as my gas on the IHD appears to read even though Bulb can't read the meters. No electricity reading. The WAN light blinks as it should, so it must be transmitting.

Lost for ideas. Still convinced that the set up of eco7 by Utilita must have been a botch job because this meter screams single phase. Even what online info I can find describes it as such

thorganby

WyldeRose wrote: »

I apologise in advance if this is not in the correct place and for the length of the post. I could do with some advice please

In June 18 I bought a house that had smart PAYG meters installed. I did not want to stay with the company I inherited as their bad reputation preceded them, but could not source at short notice another suitable supplier. I therefore had the meters registered to me as credit supply meters. I was never able thereafter to monitor or read my meters using the IHD and after 6 months of struggling I switched to another supplier..

I was fully aware that I would lose whatever smart capability I had through the IHD and that I would need to take manual readings. When I switched I read my electricity meter (keypad 6 x 4 presses etc). My meter did not show RO1 and a separate RO2'reading. It showed RO1 (xxxxKwH) followed immediately by another lower reading - also KWh. No amount of subsequent presses would show "RO2". I submitted these readings which were substantially lower than the Estimated readings on my bills and had to supply photographs to validate them. This was in February 19.

Since then I have had an ongoing argument with my new supplier (Bulb), because my meter now only shows one reading. There is no dual reading, no second reading at all. I don't knoiw why the meter was dual rate in the first place because I have gas fired central heating, not storage heaters and the only electric consumption at night is from the fridge and plug sockets.

I don't believe that my meter was correctly set up by the installer (Utilita installation - former supplier) as every thing I see tells me that this is a Single Phase Meter taking single phase readings.

I can access historical readings and these show that dual readings ceased to be recorded the month I switched suppliers. Also if I add together the historical readings since I switched and add them to the lowest reading I had (it was the night rate) I get a figure that is comparable to the current meter reading with a small difference that I figure is my current usage.

How do I get my energy supplier to accept that my meter has gone from dual readings to single readings?

Is this a faulty meter?

I dont think so, because I really do think that it was not set up correctly either when it was installed or when Utilita changed it from PAYG to credit.

Utilita were unable to take readings from the meter from June 18 when i bought my house right up to when I switched supplier in February 19. They blamed that on a lack of 3G signal, but they were able to take readings from the smart gas meter which is situated 2foot away from it.

Thank you

WyldeRose wrote: »

Hi thanks for your responses. I have taken more readings/photos today. My meters are not in the most accessible place. I definitely only have one reading. Something has most definitely changed because the billing rates have now gone so with historical reads there is no longer a monetary value.

Accessing button 9 shows me a total reading. It indicates that only one reading is updating, but the figures are a little bit out

I know Utilita won't help - they would not help when I was a customer either which is why I told them - "goodbye". I have rebooted the IHD to test the pairing as my gas on the IHD appears to read even though Bulb can't read the meters. No electricity reading. The WAN light blinks as it should, so it must be transmitting.

Lost for ideas. Still convinced that the set up of eco7 by Utilita must have been a botch job because this meter screams single phase. Even what online info I can find describes it as such

You seem to think that "Single Phase Meter" printed on your meter means that it is a single rate meter, it does not!

Please post the Profile Class (first two digits) of your MPAN which should be shown on the first page of your bill.




This indicates the type of meter held on the national database for your property and how you should be billed.

Post a picture of your meter showing the cables underneath.

Host your picture on an image hosting site e.g. tinypics and post a broken link here e.g. add some spaces to the link to allow you as a new user to post an external link.

This looks like yet another example of the pathetic progress of the UK smart meter roll-out program after more than a decade.

Many suppliers are still not fitting smart meters for E7 customers!

matelodave

I cant see that the MPAN no makes any difference.

We had an E7 set up, had the meter changed with another E7 and then it was reprogrammed to single rate (the bloke came adn did it with laptop).

No change of MPAN but obviously the records were changed as we've never had any problems with changing suppliers - five since the change and they all accepted it as a single rate meter.

The Smart meter (with the same MPAN) that was installed a couple of years ago is also a single rate unit, although not smart any more as we've changed suppliers three times since it was fitted

thorganby

matelodave wrote: »

I cant see that the MPAN no makes any difference.

We had an E7 set up, had the meter changed with another E7 and then it was reprogrammed to single rate (the bloke came adn did it with laptop).

No change of MPAN but obviously the records were changed as we've never had any problems with changing suppliers - five since the change and they all accepted it as a single rate meter.

The Smart meter (with the same MPAN) that was installed a couple of years ago is also a single rate unit, although not smart any more as we've changed suppliers three times since it was fitted

The MPAN does not reference the meter, it is the property supply number.

Some suppliers will allow customers with an E7 dual rate meter to be charged on a single rate tariff by totalling the two registers if their billing system allows this.

If after having this arrangement the customer switches to a different supplier that cannot support this, then the new supplier will charge as per the Profile class held on the national database for that property.

My MPAN number did change when the type of meter was changed as have others.

The smaller suppliers seem to do what ever is easiest, most cost effective for them and often break the rules.

The Profile Class should help resolve the OP's problem.

WyldeRose

I received a response from Bulb today as follows:

Thanks for sending in so much evidence of the strange behaviour of your electricity meter. I am very sorry that the agents you've spoken to before have not accepted that there may have been a reconfiguration of the meter. This is because it's only an issue we've recently begun to see- suppliers switching the meter mode when it leaves them. It's highly irregular and not common at all, so we do always send the instructions in case this yields different results.

It seems that I am not floating in cloud cuckoo land after all

thorganby

WyldeRose wrote: »

I received a response from Bulb today as follows:

Thanks for sending in so much evidence of the strange behaviour of your electricity meter. I am very sorry that the agents you've spoken to before have not accepted that there may have been a reconfiguration of the meter. This is because it's only an issue we've recently begun to see- suppliers switching the meter mode when it leaves them. It's highly irregular and not common at all, so we do always send the instructions in case this yields different results.

It seems that I am not floating in cloud cuckoo land after all

What a pathetic response from Bulb who supposedly have over 1 million customers!

Are they going to fit a new meter?

WyldeRose

No idea as yet, I am waiting on the department manager contacting me back. I have forwarded a whole raft of photo readings to them and requested that they replace the meter, so it is a waiting game at the moment