Mis-sold Fibre Optic

LyndseyThomas387

Hi,
I have just in the process of getting a new broadband supplier, as it is going from residential to business they sent an engineer out to install it. He informed us that there has been a fault on our line, so in the past 5 years that I have been paying for fibre optic I haven’t actually been receiving it. Surely the companies have known this! Is there anything I can do? I feel like I have been ripped off!

Hasbeen

LyndseyThomas387 wrote: »

Hi,
I have just in the process of getting a new broadband supplier, as it is going from residential to business they sent an engineer out to install it. He informed us that there has been a fault on our line, so in the past 5 years that I have been paying for fibre optic I haven’t actually been receiving it. Surely the companies have known this! Is there anything I can do? I feel like I have been ripped off!

I would say the company did not know this if there was a fault stopping the line from getting fibre optic speed.

The only one that should have noticed would be the end user?


What did the provider say to this when you complained?

LyndseyThomas387

I have only just realised this yesterday, have not complained to any of the previous suppliers as yet! I was the end user, at first the speed was higher but slowed over the years. My question is surely they knew fibre optic wasn’t being delivered? As I have apparently never had fibre optic, I was not aware of what it was like to have those speeds. The company’s must have checked the line and realised surely.

JJ_Egan

Five years and fibre optic presume thats a non BT service .
Paying for optic but not getting something else .
Thats confusing as something else is a diffrent service .
Who is the supplier of the original product .


Essentially Virgin Media use their own network .
Others are via BT OR network fibre to cabinet then copper wire to house . This is what is normally called fibre .
BT OR Fibre Optic recent installs on new builds and start of a nationwide rollout ( but not five years ago )direct fibre optic to the premises connected via a big white box to router .
Others one or two private companies supply broadband services .


As you say other suppliers a guess is its standard fibre .
FIBRE Optic generally costs a lot more .


You say you where misold do you have any evidence of them selling you actual Fibre Optic ?

JJ_Egan

Re above it is the Fibre Optic that we need to be clear about as five years ago is the wrong time scale judged on OP .
OPTIC or just fibre .

[Deleted User]

LyndseyThomas387 wrote: »

Hi,
I have just in the process of getting a new broadband supplier, as it is going from residential to business they sent an engineer out to install it. He informed us that there has been a fault on our line, so in the past 5 years that I have been paying for fibre optic I haven’t actually been receiving it. Surely the companies have known this! Is there anything I can do? I feel like I have been ripped off!

Presuming that you mean you weren't getting your maximum speed on a fibre residential contract (possibly using various suppliers over the 5 years) then there's nothing you can do. It was up to you to inform them if you thought there was a problem. Considering you're leaving your present supplier anyway I doubt they'd even pretend to listen to you TBH.

wild666

When I first got fibre the speed was around 32 Mbps then within 2 hours of the engineer leaving most sites were timing out you tube unwatchable I did a speed test and it had dropped to 2 Mbps so I contacted BT they kept putting it right for a few hours every time I contacted them, then I said I wanted the line from the pole to the house changing they refused so I sent the CEO an email and within days an engineer turned up and put in the line from the pole and its been OK since. Mind the line had been in since the phone was hardwired to the line.