Amazon stole my £2000 laptop

terjac3

photome wrote: »

what is the level of thieving in depots

https://tamebay.com/2017/08/police-arrest-6-amazon-security-staff-theft-rugeley-fulfilment-centre.html

Probably just the tip of the iceberg.

sheramber

Our Amazon deliveries are delivered by Hermes or Royal Mail.

tracking shows which one it is.

terjac3

sheramber wrote: »

Our Amazon deliveries are delivered by Hermes or Royal Mail.

tracking shows which one it is.

Never ever had an Amazon parcel delivered by Royal Mail and I've been using Amazon for years. Usually get someone that can hardly speak English and 9 times out of 10 they tell you that they don't need a signature.

terjac3

theonlywayisup wrote: »

Read this https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback/

As for casual drivers, Amazon use a variety of couriers. As you were watching them on the app, you will know which courier it was....

Just looked at the screenshots and it doesn't mention anywhere who the courier is.

Game_Over

terjac3 wrote: »

People beware if you're thinking about buying anything expensive from AMAZON. My son spent £2000 on a gaming laptop, was told it would be delivered last Sunday. We watched the driver, on their tracking app, get within 2 streets then he shot off and parked up a mile away and stayed there for hours, then the app turned off ( he later said he had tried to deliver but there was no answer, load of rubbish, there was 5 of us in all day) he then took our parcel back to his depot. the next day it was delivered, the fella scanned the box and i signed it. When opening the box I found that the laptop had been taken out and another box with a £10 table inside, had been put there in its place. We got in contact with AMAZON and after their extensive investigation which lasted less than 24hrs, said that there had been no wrong doing because the parcel had been signed for and that we could not have a refund. Basically they are saying that WE are trying to pull a fast one. Just got back from the Police Station, they said that this is not the first complaint they've had like this this week concerning AMAZON. So people, just be very careful what you sign for, the bar code on the outside box will be what you are expecting but you could find something completely different inside. We went to the police station and got a crime number but AMAZON said this is not enough,they went an actual copy of the crime report. The police told us that they cannot give out crime reports to the public and that AMAZON has to contact them with the crime number and then they will get the report. AMAZON are not willing to do this.

Just an update on this, been in touch with Trading Standards and Citizens Advice and they have said that what AMAZON are doing is illegal. By law, if the wrong goods are delivered then you are entitled to a replacement or a refund

I don't think your son and laptops are cut out for each other.

I've just read your last post but two before this one where you say you bought your son a laptop for Christmas

1. Original lap top would not turn on so you returned it for a replacement
2. Replacement 1 the speakers didn't work, so you returned it for a replacement
3. Replacement 2 was used for a few months but then the graphics card started playing up,screws fell out, things inside rattled , etc. That was repaired.
4. Following repair, laptop again worked satisfactorily for 3 weeks, and then your son 'went away' for 2 weeks. Apparently on his [STRIKE]release[/STRIKE] return, the laptop failed to work at all once again.

Anyway, you've been to the police station and reported this latest matter.

When you report the crime

The police must give you:

• written confirmation of the crime you’ve reported
• a crime reference number
• contact details for the police officer dealing with your case

They must also:

• tell you clearly what will happen next
• tell you how often they’ll give you an update on their investigation

https://www.gov.uk/your-rights-after-crime

You claim the police told you that they cannot give out crime reports to the public and that the suspect has to contact them with the crime number and then they will get the report.

Er no.

What exactly do you think the crime report (whatever that may be) contains so far? As you only reported it yesterday, just your report probably. You are not just a MOP (Member of Public), your are the IP (Injured Party/Person), sometimes incorrectly termed the AP (Aggrieved Party). You should be able to see your statement again, if you want to remind yourself what was in it (e.g. you may want to make a supplementary statement to clarify or correct anything you previously said), but you will not normally be given a copy to retain.

The police need to investigate, and that normally involves speaking to the suspect to obtain their side of the story, as well as any other witnesses, victims, collect CCTV, obtain phone data from the relative authorities (as that can often be used to track peoples movement), etc

Anyway, this is the UK, not the USA. Police do not write crime reports as such; they investigate and collect evidence, take statements of others, etc. Police do not issue their intelligence to anyone at this stage; it's restricted material. They only issue a crime reference number confirming that they are investigating a suspected crime.

Only once the Police have investigated the matter to an extent that they believe the matter should be charged will the police share some of the evidence they have with the CPS.

If the CPS agree to charge, and the suspect is charged, the defendant (formally the suspect) or their legal team is only then entitled to disclosure but only to the extent as specified in Part 1 of PACE. It will not be all the evidence police have collected. Such disclosure is strictly controlled by the disclosure officer, and it is not uncommon for much of the material to be marked CND (Clearly Not Disclosable).

It is not for TS or the CAB to establish whether or not anyone is guilty of any offence; that is ultimately up to our courts.

Tallaght

terjac3 wrote: »

The driver would have been employed by Amazon.
It was a bigger box with a smaller one inside.
Just realised that the bigger box was actually stuck down with selotape and not Amazon tape （what a bloody idiot）

Most of their drivers are self-employed couriers.

terjac3

Game_Over wrote: »

I don't think your son and laptops are cut out for each other.

I've just read your last post but two before this one where you say you bought your son a laptop for Christmas

1. Original lap top would not turn on so you returned it for a replacement
2. Replacement 1 the speakers didn't work, so you returned it for a replacement
3. Replacement 2 was used for a few months but then the graphics card started playing up,screws fell out, things inside rattled , etc. That was repaired.
4. Following repair, laptop again worked satisfactorily for 3 weeks, and then your son 'went away' for 2 weeks. Apparently on his [STRIKE]release[/STRIKE] return, the laptop failed to work at all once again.

Anyway, you've been to the police station and reported this latest matter.

https://www.gov.uk/your-rights-after-crime

You claim the police told you that they cannot give out crime reports to the public and that the suspect has to contact them with the crime number and then they will get the report.

Er no.

What exactly do you think the crime report (whatever that may be) contains so far? As you only reported it yesterday, just your report probably. You are not just a MOP (Member of Public), your are the IP (Injured Party/Person), sometimes incorrectly termed the AP (Aggrieved Party). You should be able to see your statement again, if you want to remind yourself what was in it (e.g. you may want to make a supplementary statement to clarify or correct anything you previously said), but you will not normally be given a copy to retain.

The police need to investigate, and that normally involves speaking to the suspect to obtain their side of the story, as well as any other witnesses, victims, collect CCTV, obtain phone data from the relative authorities (as that can often be used to track peoples movement), etc

Anyway, this is the UK, not the USA. Police do not write crime reports as such; they investigate and collect evidence, take statements of others, etc. Police do not issue their intelligence to anyone at this stage; it's restricted material. They only issue a crime reference number confirming that they are investigating a suspected crime.

Only once the Police have investigated the matter to an extent that they believe the matter should be charged will the police share some of the evidence they have with the CPS.

If the CPS agree to charge, and the suspect is charged, the defendant (formally the suspect) or their legal team is only then entitled to disclosure but only to the extent as specified in Part 1 of PACE. It will not be all the evidence police have collected. Such disclosure is strictly controlled by the disclosure officer, and it is not uncommon for much of the material to be marked CND (Clearly Not Disclosable).

It is not for TS or the CAB to establish whether or not anyone is guilty of any offence; that is ultimately up to our courts.

You are going back over 8yrs since my last laptop incident and that was with my eldest son. I had completely forgotten about it.

In the most recent email from Amazon, they are asking for a copy of what we have told the police and then they said they will issue a refund. Why this makes any difference I don't know because we have told them in emails over and over again what happened and they will only get the same in a written statement. Maybe they want it for their records? I really cannot say.

DoaM

Are they asking for the actual crime report or the crime reference number?

terjac3

DoaM wrote: »

Are they asking for the actual crime report or the crime reference number?

They want the actual crime report. We've told them we have the number and the police officer involved but that is not enough for them. The police said that Amazon should know that its down to them to contact the police for the report but they wont do it. I've got a couple of calls to make on Monday morning to see if I can get hold of a copy.

Game_Over

terjac3 wrote: »

You are going back over 8yrs since my last laptop incident and that was with my eldest son. I had completely forgotten about it.

Oh, soory. I missed the fact this is only your 3rd post in the last 8 years :cool:

terjac3 wrote: »

In the most recent email from Amazon, they are asking for a copy of what we have told the police and then they said they will issue a refund. Why this makes any difference I don't know because we have told them in emails over and over again what happened and they will only get the same in a written statement. Maybe they want it for their records? I really cannot say.

Good to see the company is in frequent and regular communication with you.

If they just want to know what you told the police, I'm sure you can give them that as you only told the police yesterday.

But in the event you have aleady forgotten, the police will be able to remind you on request. Tell them you want to be sure you didn't miss anything out or mislead them in any way yesterday.