Problem with Virgin [Merged]

[Deleted User]

Mrs_pbradley936 wrote: »

They were offering a "technical support" subscription and it would mean that I could approach them at anytime on any device and they would help me. Details here: https://www.virginmedia.com/help/gadget-rescue-faqs

I'd never heard of that service from them, it would have helped enormously if you'd told us that at the start.

It doesn't change the fact that Virgin are not obliged to help you for free with something that actually has nothing to do with them regardless of whether the content comes over your BB or not. if you still can't understand that then I'll leave you to it.

dipsomaniac

Di c k Branson is the problem with virgin. so much censorship from a hypocritical hippie that has always been part of the establishment

RumRat

dipsomaniac wrote: »

Di c k Branson is the problem with virgin. so much censorship from a hypocritical hippie that has always been part of the establishment

He has nothing to do with Virgin apart from licensing his name to be used with the product in some areas.
Not sure the last time Branson was associated with Virgin BB/TV.
So, he's not the problem.

donnac2558

Branson has nothing to do with Virgin he sold it to a US company must be two years ago.

[Deleted User]

donnac2558 wrote: »

Branson has nothing to do with Virgin he sold it to a US company must be two years ago.

2013 (time flies) so posts abusing him just come across as childish.

Mrs_pbradley936

Colin_Maybe wrote: »

I'd never heard of that service from them, it would have helped enormously if you'd told us that at the start.

It doesn't change the fact that Virgin are not obliged to help you for free with something that actually has nothing to do with them regardless of whether the content comes over your BB or not. if you still can't understand that then I'll leave you to it.

I did tell you that wanted to charge me at the start! That was the sole reason for my thread(s).

I phoned them because I got a message on screen saying there was a bandwidth issue and THAT I SHOULD CONTACT MY SERVICE PROVIDER.

I did not know when I phoned them that it was not their issue, however it would have been their issue had I agreed to pay them.

Anyway thank you for trying to help me.

DCFC79

I stream using many devices eg Chromecast, Amazon Fire Stick, Amazon Fire on a TV and have no issues with VM.

Chino

DCFC79 wrote: »

and have no issues with VM.

The OP has already acknowledged that her problems with streaming were nothing to do with VM.