Ebay seller refusing full refund for faulty phone

CYRUSWH

Well can't i throw some malaysian consumer law at them, there must be something i can do, its not right.

davidmcn

CYRUSWH wrote: »

Well can't i throw some malaysian consumer law at them

Maybe, but you'd need to go and find out about that somewhere else (unless anyone here happens to be an expert).

lincroft1710

CYRUSWH wrote: »

Well can't i throw some malaysian consumer law at them,

If you are well versed in Malaysian consumer law and have the resources to back up this knowledge with appropriate action (possibly legal) in that country, then why not?

Aylesbury_Duck

CYRUSWH wrote: »

Well can't i throw some malaysian consumer law at them, there must be something i can do, its not right.

It doesn't matter that it's not morally right - it makes no difference to your rights. I'm afraid that's the situation you entered into when you bought from overseas to save a few quid. If their offer of £230 still stands, I'd definitely accept it. They could withdraw that offer and there would be nothing you could do about it. There are plenty of tales on here of people who've "saved" relatively small sums on expensive electrical goods then found that when things don't arrive or go wrong, they have little or no support or recourse. If you could buy things from the far east much cheaper than you can from here AND still get the same support and consumer rights, a lot of UK retailers would go out of business tomorrow.

Better to have £230 than nothing.

theonlywayisup

Aylesbury_Duck wrote: »

It doesn't matter that it's not morally right - it makes no difference to your rights. I'm afraid that's the situation you entered into when you bought from overseas to save a few quid. If their offer of £230 still stands, I'd definitely accept it. They could withdraw that offer and there would be nothing you could do about it. There are plenty of tales on here of people who've "saved" relatively small sums on expensive electrical goods then found that when things don't arrive or go wrong, they have little or no support or recourse. If you could buy things from the far east much cheaper than you can from here AND still get the same support and consumer rights, a lot of UK retailers would go out of business tomorrow.

Better to have £230 than nothing.

Yes, this.

You CAN open a case on ebay after 30 days....BUT the seller can close it, so it's pointless (ebay allow it for 'dialogue').

Think of this as a lesson on supporting UK (or EU) sellers, it's one that has cost you £70. Nowt in the grand scheme of things.

Potbellypig

Snap the hand off them for the £230. You're lucky they're offering you anything, in my opinion. You had it for 4 months and it cost you £17.50 per month for the handset. It's not the end of the world and you can pick up another decent phone for £230.

CYRUSWH

in the end i managed get £250 from them, thanks for the help everyone

photome

CYRUSWH wrote: »

in the end i managed get £250 from them, thanks for the help everyone

Have you got it or just a promise of it

Aylesbury_Duck

That’s a good result in the circumstances, well done (assuming you have the money and not just the promise of it.)

CYRUSWH

just a promise at this point