Customer dies after buying reconditioned mobilty scooter. rights ?

kirstyhanlon

Hi,



We bought a reconditioned mobility scooter with my grandad last week for £600. He did not use it and died 2 days later. what are our rights as a family in terms of a refund? The Mobilty place takes no refunds but considering the situation surely the company should have some compassion?



Please let me know thoughts
Many Thanks

a.turner

If it was bought in store then it's down to their goodwill.

Hasbeen

kirstyhanlon wrote: »

Hi,



We bought a reconditioned mobility scooter with my grandad last week for £600. He did not use it and died 2 days later. what are our rights as a family in terms of a refund? The Mobilty place takes no refunds but considering the situation surely the company should have some compassion?



Please let me know thoughts
Many Thanks

A business with compassion?

Worth a try they might take it back for a reduced price? so ask.

If not sell it on.

paddyandstumpy

Any consumer rights would lie solely with the purchaser, was that you or your grandad?

You could ask them to re-sell it on your behalf, they may want a commission for doing so.

agrinnall

The mobility scooter is now a part of your grandad's estate so the only person who can do anything with it is the executor.

Hunter_Jaeger

Why should the company suffer a loss? You grandad isn't suffering a loss.

My uncle died this year and had just bought a new car 250 miles on the clock. The dealer wasn't interested (unsurprisingly).

Matty36

Yeah, as a previous poster stated, it is now part of your grandads estate so there isn't much you can do until you find out whether you need an executor or not.

Sorry for your loss

eddddy

Realistically, a mobility scooter business will have many elderly, frail customers. So there may be quite a number of customers who happen to die fairly soon after a purchase.

If they offered full refunds to all of them, their business might not be viable.

davidmcn

Unless they promised it would give him the power of immortality, I don't see there's cause for complaint. Whoever inherits it now has a barely-used refurbished mobility scooter, which I'm sure they can sell on.

mattyprice4004

Hang on, you’re asking your rights then want them to show compassion?

Pick one - they don’t have to offer you anything and if you go in stomping about your ‘rights’ you’ll get nothing.

At best they might take it back for a discount - but let’s be clear that they owe you absolutely nothing.

JJ_Egan

Key here is do nothing without the executers knowledge .
The estate and all belongings is in their trust until grant of probate .


This purchase or install for elderly and a short while later of no use is common .