Mouse cursor stuttering/freezing

abibee

My mouse cursor intermittently freezes and stutters on the screen. It's a new Win 10 computer, and I was using an old USB wireless mouse from my last computer (which worked fine). I've since got a new USB wireless mouse, new mouse mat, uninstalled the mouse driver and rebooted to re-install it. It's still stuttering and freezing occasionally. It happens on the desktop and in different browser (Chrome, Firefox, Brave) and also in Office Word. So I'm guessing it must be a Windows 10 issue. Googling isn't revealing anything other than reinstalling the driver, which I've done to no effect.

Anybody got any insight into what else I could do? I'm working on this computer, and this is hampering things, it's a real bug.

forgotmyname

New machine it maybe doing a million and one updates.

grumpycrab

abibee wrote: »

It's a new Win 10 computer

How new? Can you post basic specs (CPU, how much memory, disk HDD or SSD and space used/free);
Windows 10 version? type winver at command prompt OR Windows key+R
Windows 10 update running? (type "control update" at command prompt).

abibee

Windows 10 Pro. It's not updating as it's a few weeks old, all up to date. It's a mid-range computer, so power isn't an issue, 16Gb ram, 120 something ssd. It's not underpowered. It runs fine, no problems apart from the mouse issue.


To add, it's happening say a few times in a day, every few days. Even with no browser or anything opened, just on desktop, even then it will happen. It might just be a Win 10 bug? I've no idea.

grumpycrab

abibee wrote: »

USB wireless mouse

Stupid question - have you tried a wired mouse? You shoudn't need to manually add/remove drivers (but I guess you've gotta try something!).
PS1. how much unused out of 120GB (I know, probably irrelevant)
PS2. winver? guessing 1809?

EDIT: there's a long list of things to try here...
https://windowsreport.com/mouse-lag-windows-10/#1

abibee

I don't have a wired mouse to test.
It's actually 250Gb M.2 SSD, AMD Ryzen 5, 16Gb ram, so space and power is not a problem.
Yes, October update, latest updates.

I checked and the reciever is an a USB 3 slot, but that should make no difference surely.

Thanks for the link, I'll look through that. It occured to me it could be the graphics card, as it's not a fancy one (£40-50 one, I don't do games), but it should still be plenty good.

The new mouse has a button for dpi settings, I've tried on a few and it's not that.

grumpycrab

abibee wrote: »

It occured to me it could be the graphics card, as it's not a fancy one (£40-50 one, I don't do games),

If it really is a separate card, could try the graphics from the motherboard instead.

giraffe69

My mouse did the same when the USB port used was at the back of the computer. When moved to a port at the front problem solved. The only time it stutters now is if the batteries are running out.

abibee

I'll try the receiver in a USB port in the front of the case, that sounds sensible. The only graphics are on teh graphics card as far as I know, there's no built-in, and it's not a joint cpu/graphics cpu.

EveryWhere

Can you change the frequency used by your mouse? Quite possibly clashing with your WiFi or Bluetooth transmissions.

slinga

giraffe69 wrote: »

My mouse did the same when the USB port used was at the back of the computer. When moved to a port at the front problem solved. The only time it stutters now is if the batteries are running out.

Exactly the same with me.


No idea why though.