Myhermes

twhitehousescat

RM offer label print at delivery offices , is that the main sorting office , or my local post office?

collect plus in my local seems to be mainly Spar shops owned by james hall , who do NOT do print in store

custardy

twhitehousescat wrote: »

RM offer label print at delivery offices , is that the main sorting office , or my local post office?

collect plus in my local seems to be mainly Spar shops owned by james hall , who do NOT do print in store

Well I said RM.
Why would it be at a Post Office?

Again this is one example for you.

The post you quoted was to someone who continually uses Hermes despite problems. citing collection being a factor which isnt unique.
A bigger picture of people going on low end pricing and somehow surprised when problems arise there isnt a massive customer service operation in the background.

twhitehousescat

my PM sorting office is situated at the opposite side of town with a horrendous one way system and bas parking

on the few times I have been to collect letters/parcels there have been long queues at the counter

a trip would have to be done in working hours

this service is sort of self defeating , as I could buy a felt pen , write my label and hand over PO counter


"A bigger picture of people going on low end pricing and somehow surprised when problems arise there isnt a massive customer service operation in the background."



my local sorting office has not got a phone number

custardy

twhitehousescat wrote: »

my PM sorting office is situated at the opposite side of town with a horrendous one way system and bas parking

on the few times I have been to collect letters/parcels there have been long queues at the counter

a trip would have to be done in working hours

this service is sort of self defeating , as I could buy a felt pen , write my label and hand over PO counter


"A bigger picture of people going on low end pricing and somehow surprised when problems arise there isnt a massive customer service operation in the background."



my local sorting office has not got a phone number

None do. Thats why they have national customer service staff.
Biggest complaint when offices had direct phone numbers. nobody answered the phone.
This was due to it being the same staff who had other duties to do.
So RM went centralised.

twhitehousescat

result time

"Regarding parcel ID - 1023184248022180

Thank you for contacting our CEO, Martijn De Lange. Your email has been received by Martijn and he has personally asked me to look into this matter on his behalf. My name is Marie and I will be looking into this complaint for you.

First of all I would like to personally apologise for the frustration and inconvenience that this has caused you. I've looked into this for you and can see the overall customer experience you have received has not been as it should have been and for that I am truly sorry.
I can see you have sent in the claim form and I would like to pay this out for you but I would need some more details to process this for you. Please provide the following details.
Bank account number
Sort code
Name on account.
Contact telephone number
I will pay the claim to the maximum compensation selected of £20.00 plus postage at £2.85 but I will also like to send you a payment of good will of £20.00 in addition as an apology for the issues you have experienced with this parcel.

If you would like to contact me please do not hesitate to do so on 0344 522 7190, my working hours are Tuesday to Saturday, 08:00 – 16:30. Outside of these hours, if you would like to talk to a member of the team in my absence then a colleague will be more than happy to assist you.

Kind regards,
Marie Taylor
T. 0344 522 7190 – Ext 2750
CEO Complaints Team

janb5

Result ! - well done for persevering!

lindens

have made a note of those emails for myself as use myhermes all the time. thanks

POPPYOSCAR

parking_question_chap wrote: »

In my experience Hermes are just awful. Speaking as somebody that uses ebay 90% to buy and 10% to sell, I will no longer purchase goods through anybody that uses Hermes to post. Would rather pay more to actually get the goods through Royal mail who despite their faults will make an effort to get neighbours to take the delivery or worst case hold it in the sorting office for me to collect.

In terms of OPs issue. How can Hermes claim their final delivery scan is worth anything, given that it was lobbed over a fence?

Yes I am the same.

Although recently listing said RM but was sent Hermes and nothing but problems getting it.