Myhermes

twhitehousescat

now the reason i use my hermes id the print in store option (plus the price) , just looked at collect plus , print in store , even tho I am in a city , seems that most collect plus are at spar shops , and in my town all spars are owned by one firm , who guess what ? have decided NOT to do in store printing

janb5

custardy wrote: »

I would question the sanity of using a service you seem to have so many issues with.

That`s quite simple. My Hermes collect the parcels which help me considering I have had a recent total knee replacement.

Yes I have had `issues` with My Hermes but now I can email the CEO office it means that they are dealt with effectively.

Yours was a odd response. Are you implying I am mad for continuing to use My Hermes? I was communicating with the OP who wanted help with a current problem and your reaction is bizarre.

twhitehousescat

banging head on brick wall

received this morning , this id about 3 weeks after complaining of non delivery , them accepting its lost , then finding it and throwing it over a wall , I have already completed ondirance form , with all retails


Thanks for getting in touch with us about parcel number 1023184248022180.

We are sorry that despite an extensive investigation, we have not been able locate your parcel. We appreciate that this is not the outcome you were hoping for, however, we do offer cover to assist in this situation and we will happily support you through the process of making a claim.

During our claims process, if your parcel is located, we will endeavor to deliver this to your recipient as quickly as possible.

In order for us to process your claim, please respond with the following;

• Parcel ID
• Parcel Contents
• Packaging Details
• Delivery Address
• Delivery Postcode
• Selling Price
• Hermes postage price
• The transaction receipt
• For items sold on eBay, please provide the eBay item number
• For items not sold on eBay, please attach PayPal invoices/ scanned receipts/ screenshots/ a document that shows the transaction details

In addition to the above, as your parcel has received a final delivery scan, a signed Denial of Receipt letter is required. Please use our standard Denial of Receipt letter attached to this email to send to your recipient. Ask your recipient to complete and sign this letter and return this to you to attach to the claim. If a scanner is not available, you may take a picture of the letter and attach it before submitting the claim.

Our aim is always to complete all claims within 14 days of receipt. If you would like to speak to our team of advisors about your claim, or would like an update, our Customer Service Team is available via email or web chat through this link and will be happy to help;

https://support.myhermes.co.uk/app/ask

Regards

Siddhant Mishra

Customer Service Advisor
Hermes Customer Services Department

janb5

Hi Hold fire until you have had a reply from the CEO team which you should have today from the Customer Support advisers. I think you said you sent the email to the CEO? Go on the Hermes site as well and send another email putting Complaint in the header.

parking_question_chap

In my experience Hermes are just awful. Speaking as somebody that uses ebay 90% to buy and 10% to sell, I will no longer purchase goods through anybody that uses Hermes to post. Would rather pay more to actually get the goods through Royal mail who despite their faults will make an effort to get neighbours to take the delivery or worst case hold it in the sorting office for me to collect.

In terms of OPs issue. How can Hermes claim their final delivery scan is worth anything, given that it was lobbed over a fence?

custardy

janb5 wrote: »

That`s quite simple. My Hermes collect the parcels which help me considering I have had a recent total knee replacement.

Yes I have had `issues` with My Hermes but now I can email the CEO office it means that they are dealt with effectively.

Yours was a odd response. Are you implying I am mad for continuing to use My Hermes? I was communicating with the OP who wanted help with a current problem and your reaction is bizarre.

You may find it odd. I find it odd to continue to reward a company with business when you have multiple options available.
Collection of items isn't Hermes exclusive.
You demonstrate why poor service continues, because people put up with it and/or simply look at the price alone.

twhitehousescat

custardy wrote: »

You may find it odd. I find it odd to continue to reward a company with business when you have multiple options available.
Collection of items isn't Hermes exclusive.
You demonstrate why poor service continues, because people put up with it and/or simply look at the price alone.

or the ability to go to many outlets often open till 10pm , and print a label in store


please remind me of other companies that offer this service

custardy

twhitehousescat wrote: »

or the ability to go to many outlets often open till 10pm , and print a label in store


please remind me of other companies that offer this service

Use whomever you want.
I could care less. however i certainly wouldnt use a service (any service) that has so many issues when there are multiple options available.
Many companies offer drop off at store etc
multiple offer label printing.
However its adds up to little if there are issues with the core of the service.

twhitehousescat

custardy wrote: »

Use whomever you want.
I could care less. however i certainly wouldnt use a service (any service) that has so many issues when there are multiple options available.
Many companies offer drop off at store etc
multiple offer label printing.
However its adds up to little if there are issues with the core of the service.

as I mentioned before ,
i do not own or want to spend money buying a printer for this one job

can you suggest alternate companies that offer to print your label , whilst allowing you o drop items off at your convenience

custardy

twhitehousescat wrote: »

as I mentioned before ,
i do not own or want to spend money buying a printer for this one job

can you suggest alternate companies that offer to print your label , whilst allowing you o drop items off at your convenience

So you are talking about 1 single item. never to send an item ever again?
RM offer label print at delivery offices
Collect+ for drop off,more for collection.
probably more. Im not gonna go searching for you.

So in short. you want a straw man argument to explain constantly using a service(any service) despite consistent failings?