£1000 fridge broken after 2 years

Aylesbury_Duck

Andersitt wrote: »

Well the same model is still on sale for £1000.

I don’t think you’re correct in saying that we’re entitled to nothing. The sale of goods act states that products must last a reasonable amount of time and under EU law there’s a case for up to two years post sale.

I’m already aware that our consumer rights say we will be entitled to something but finding it difficult to find out how much.

The engineer said he will put in the report that it’s an inherent fault with the product.

It doesn't matter what the same model costs today, you might have any refund reduced to reflect two years' use of the unit. I was guessing at £500, it could be more, it could be less.

I didn't say you were entitled to nothing, but that's one possible outcome. As others have pointed out, there is no set formula for working it out.

As your technician has stated it's an inherent fault, you're on good ground. The retailer can choose between repair, replace or refund but in the case of the last two, can make an adjustment to reflect age, use to date, etc. You are not entitled to a full refund but a generous retailer may do so.

ThumbRemote's clarification is correct, thanks.

BoGoF

Andersitt wrote: »

Not according to Martin Lewis on the MSE website, and out of warrantee repairs highlighted in the telegraph arrival which I can send the link for but is easily searchable.

I'm willing to bet that it says nowhere that goods are expected to last 6 years.

In your situation the engineer is prepared to say it's an inherent fault so you should get some remedy. If he did not say so and you could provide no evidence it was then the retailer could tell you to do one.....that is what others have meant when they said you could end up with nothing.

JJ_Egan

Likewise
As its up to six years to take legal action in the SOGA/CR

Mistral001

Guys the OP has gone. He/she has given us no more information. Nobody knows if it is an inherent fault. Just that the technician thinks it is "unrepairable".

That could mean anything from a machine that should have been recalled by the manufacturer, or that he cannot diagnose and repair the fault and is hoping that the customer will buy his "unrepairable" line.

robatwork

Mistral001 wrote: »

Guys the OP has gone. He/she has given us no more information. Nobody knows if it is an inherent fault. Just that the technician thinks it is "unrepairable".

He specifically said the engineer report would say it's an inherent fault.

This is plenty to go to court with and win - highly doubtful the retailer would bother getting another inspection to counter this as it would be more expensive than just settling for, say £500.

OP should send Letter Before Action.

macman

For all we know, it may have had a 2 year manufacturers or retailers warranty (John Lewis, Bosch) and is still covered. Unless the OP bothers to tell us the brand and the retailer, all is speculation.
It would be ludicrous to pursue a claim under CRA2015 if simpler options are available.

agrinnall

Takmon wrote: »

Your quoting the correct legislation; it's the Consumer Rights Act 2015 that applies to this and not the Sales of good Act.

You missed a critical "not" from this immediately after "Your" (which of course, should have been "You're" ).