German tracking showing delivered but buyer claims not received

TripleH

I once sent something overseas by royal mail tracking. When I checked online it said my letter had been delivered successfully to Mumbai, India. Which was great except that the letter was going to Sydney, Australia!! I sent it again and checked online to get confirmation it had been delivered to the correct destination.

goodfella66

I sent a small parcel via Royal Mail tracked to Germany a few months ago and the buyer claimed they had never received it but the tracking showed delivered. The thing is, the Royal Mail never passed it over to Deutsche Post, it got transferred over to a company called GLS.

Long story short, it transpires that they delivered it to one of their local postal shops and they then class that as delivered. They hadn't left a card for the buyer and the buyer checked a number of their postal shops before he found the one they had delivered it to (it wasn't the nearest one!!).

Check the tracking on the Royal Mail website and it should tell you the company they have handed it over to.

custardy

MarkN88 wrote: »

Never said it couldnt - I said when I have posted internationally they have never changed.

and Im telling you it does
your experience is little help to the OP

custardy

goodfella66 wrote: »

I sent a small parcel via Royal Mail tracked to Germany a few months ago and the buyer claimed they had never received it but the tracking showed delivered. The thing is, the Royal Mail never passed it over to Deutsche Post, it got transferred over to a company called GLS.

Long story short, it transpires that they delivered it to one of their local postal shops and they then class that as delivered. They hadn't left a card for the buyer and the buyer checked a number of their postal shops before he found the one they had delivered it to (it wasn't the nearest one!!).

Check the tracking on the Royal Mail website and it should tell you the company they have handed it over to.

GLS are RMs partner courier network. did you send it via Parcelforce or RM?

[Deleted User]

custardy wrote: »

and Im telling you it does
your experience is little help to the OP

Again, I never said my experience helps the OP I was just saying what my experience is.
I think the way you talk to people stinks, learn some respect!

goodfella66

custardy wrote: »

GLS are RMs partner courier network. did you send it via Parcelforce or RM?

Royal Mail tracked. It was just a single CD.

custardy

goodfella66 wrote: »

Royal Mail tracked. It was just a single CD.

If you want to PM me the tracking no. I can get someone to track it on the RM intranet tomorrow.

goodfella66

custardy wrote: »

If you want to PM me the tracking no. I can get someone to track it on the RM intranet tomorrow.

Thanks although it's all sorted from a few months ago. Just giving an example to the OP as to what may have happened to the parcel. Cheers.

Princess_x

Forgot to update this as been pretty busy trying to find out what happened only to not be told anything useful at all:

Spoke to RM on the phone and the lady said that tracking numbers don’t change as far as she knows. She then went to ask her manager to confirm who apparently confirmed the same thing, although I’m inclined to believe the buyer as they showed me one that had changed. Anyway the lady said they can’t carry out any investigations until I put my claim in and I can’t do that until 11th May.

Also just to say that I checked the tracking number on the Deutsche Post site and it was one of the first things I did before I posted and it shows delivered on there too, which is what makes this even more confusing.

Thanks to everyone who posted. Just have to wait until the 11th I guess.

custardy

Princess_x wrote: »

Forgot to update this as been pretty busy trying to find out what happened only to not be told anything useful at all:

Spoke to RM on the phone and the lady said that tracking numbers don’t change as far as she knows. She then went to ask her manager to confirm who apparently confirmed the same thing, although I’m inclined to believe the buyer as they showed me one that had changed. Anyway the lady said they can’t carry out any investigations until I put my claim in and I can’t do that until 11th May.

Also just to say that I checked the tracking number on the Deutsche Post site and it was one of the first things I did before I posted and it shows delivered on there too, which is what makes this even more confusing.

Thanks to everyone who posted. Just have to wait until the 11th I guess.

If you want,you can PM me the tracking no.
I should be able to get someone to track in on the RM intranet tomorrow and send ma a screenshot.