overpaid by EDF and now want it back

macman

Surely the OP is entitled to compo for mental stress and anguish? Maybe £500?

richbraz

nigelbb wrote: »

!!!!!! take some responsibility yourself. You should have known from your own meter readings that the bill was wrong.

get over yourself honestly, it's not my responsibility to calculate the meter readings, its their job, if they can't do it right then they shouldn't be in the business!!

richbraz

Cardew wrote: »

It all boils down to how much compensation you can get from the company.


Over the years there have been scores, if not hundreds, of cases reported on this forum where the customer has been treated a lot worse than yourself, and over a longer period.


I stand to be corrected but I am not aware of anyone getting more than £100 compensation where the customer has not suffered financial loss; and that includes the long winded process of a formal complaint to the Ombudsman.

you'll be interested to hear they came back to me this morning and offered a £200 discount so it shows folks if you stick it to them they do back down and clearly realised they were in wrong!
P.S never EVER use EDF, they are a joke

Matty36

richbraz wrote: »

you'll be interested to hear they came back to me this morning and offered a £200 discount so it shows folks if you stick it to them they do back down and clearly realised they were in wrong!
P.S never EVER use EDF, they are a joke

Did you accept the £200?

Benight

richbraz wrote: »

you'll be interested to hear they came back to me this morning and offered a £200 discount so it shows folks if you stick it to them they do back down and clearly realised they were in wrong!
P.S never EVER use EDF, they are a joke

Jokers to the left of me,
Jokers to the right...

:cool:

If someone is thowing out £200 discounts, I think we should all sign up to them!
This is moneysavingexpert.com after all

Takmon

richbraz wrote: »

i never asked for a 500 interest fee loan though and we spent it thinking it was an unexpected windfall and was not factored into our budget, we have been misled by their clear ineptness, i mean how hard is it to get a bill correct.
i want them to take a sizeable hit, not just for my benefit but so they realise they cannot just treat customers like this without consequence. i have suggested that the person who handled the case after the initial wrong bill and then guaranteed that the £500 credit was 100%correct have it taken out of his wages, we shall see how that goes down

Your saying you don't have any money at all the repay this so you have no savings and when you get an unexpected £500 you just blow it all. You really need to sort out your budget because your moments away from financial ruin if you have no emergency fund and just spend every penny you get.

richbraz

Matty36 wrote: »

Did you accept the £200?

I did, time to move on i think and not a bad result in the end i guess

richbraz

Takmon wrote: »

Your saying you don't have any money at all the repay this so you have no savings and when you get an unexpected £500 you just blow it all. You really need to sort out your budget because your moments away from financial ruin if you have no emergency fund and just spend every penny you get.

Of course i have the money, can easily pay it, it's the fact they presume i would, i imagine some people wouldn't!