Chester Zoo - complaining / refunds?
in UK holidays, days out & entertainments
5 replies 1.9K views
Has anyone any experience of complaining about an attraction such as Chester Zoo? Went this week and wasn't impressed. Rang to complain and they were not interested. Our main complaint is that lots of enclosures were empty and we were walking from enclosure to enclosure with nothing to see. I understand animals have their own free will and can hide away but there should be some way of seeing them, i.e. a better vantage point/video links? We travelled 4 hours to basically go for a very long walk and wasted the only money we had for Easter on that one day. Feel robbed. They will not refund and have told me to email. I do not normally complain but have been to other zoos, like Knowsley and an amazing one in France and this was nothing like those. We saw one lioness in the 'Big Cats' area. It was pacing up and down, clearly bored.
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For that reason I visit a zoo in cooler weather.
As a private enterprise they are independent and the only complaint would be if the animals were not being treated correctly.
Especially when its hot.
I dont think you can do anything to be honest
and we will never, ever return.
I agree with others about the animals deciding to keep in the cooler, shaded areas in warm weather. In many cases this may be their sleeping area, which is not visible to the public. However, having been to Chester Zoo on many occasions and in all weathers, I have never been disappointed with the amount of animals to see. Yesterday may have been dull, but it was still very warm - we had thunderstorms in the North West in the late afternoon.
Snack bars in places like this are always expensive. They rely on people spending their money in them. You could have taken a picnic though. There are plenty of seating areas where you can eat.