Purchased used TV - need techie advice plse

ANNA

On a tight budget at the mo so plse don't judge.:o


Just before Easter I bought a 2nd hand TV from a charity electricals shop.


Of the four 40inch TVs on display, the one I bought was the thinnest and the most expensive at £145. The sale manager told me it was nearly new, 40 inch and for a Toshiba they cost £600+ new.



I wanted to take a photo of the back to get the model number and he tried to prevent me. I said I wanted to check the age of the model and sold for prices on ebay. He said they had done that and priced it the same.


So I bought the TV, getting it for £135 because at the till they got the remote and I saw it was damaged.


Though the picture and sound is good, I feel I've been misled. The TV is a Samsung LE37D550 K1WXXU.



It is actually only 37inch, not 40.
It is LCD from 2011, so 8 years old.
So it is smaller and older than what I was told.

It is LCD, so uses more electric. States 140W on the back.
New ones don't cost £600+
My model sells for just £50-70 on ebay.



I have a 3 months warranty to return the TV if it fails to perform.


A 37inch TV is not £600 new. Currys have a 40inch JVC for £249, plus 12 months warranty. And they are LED, slimmer and lighter. Or I could have bought a TV from Aldi.


I feel like plucking up the courage to return it. I'd like some techie advice first please. Is what I bought even a Smart TV?


Can you techies please help me? But don't suggest expensive OLED etc. as I'm on a budget.:o

[Deleted User]

ANNA wrote: »

On a tight budget at the mo so plse don't judge.:o

Just before Easter I bought a 2nd hand TV from a charity electricals shop.

Of the four 40inch TVs on display, the one I bought was the thinnest and the most expensive at £145. The sale manager told me it was nearly new, 40 inch and for a Toshiba they cost £600+ new.

I wanted to take a photo of the back to get the model number and he tried to prevent me. I said I wanted to check the age of the model and sold for prices on ebay. He said they had done that and priced it the same.

So I bought the TV, getting it for £135 because at the till they got the remote and I saw it was damaged.

Though the picture and sound is good, I feel I've been misled. The TV is a Samsung LE37D550 K1WXXU.

It is actually only 37inch, not 40.
It is LCD from 2011, so 8 years old.
So it is smaller and older than what I was told.

It is LCD, so uses more electric. States 140W on the back.
New ones don't cost £600+
My model sells for just £50-70 on ebay.

I have a 3 months warranty to return the TV if it fails to perform.

A 37inch TV is not £600 new. Currys have a 40inch JVC for £249, plus 12 months warranty. And they are LED, slimmer and lighter. Or I could have bought a TV from Aldi.

I feel like plucking up the courage to return it. I'd like some techie advice first please. Is what I bought even a Smart TV?

Can you techies please help me? But don't suggest expensive OLED etc. as I'm on a budget.:o

Considering your TV has got a great big Samsung logo on the front, how did you not notice that?

ANNA

What's your point- what is wrong with Samsung?

giraffe69

What's your point- what is wrong with Samsung?

Nothing but you were talking about Toshiba in your first post.

you wanted to check the model number and the manager/salesman tried to prevent you. Perhaps that was a signal to look elsewhere first.

ballyblack

its non smart having no WiFi..........sounds pricey

neilmcl

At the end of the day if the seller stated it was 40" and it is in fact only 37" then it's not as described and you should be entitled to a full refund. So take it back.

Also you go on about it being LCD, not LED. What gave you the impression that it was an "LED TV" and you do realise that the LED in LED TV simply refers to the backlighting, all LED tvs are by definition LCD.

RumRat

Nothing wrong with Samsung per se, however, your TV is not a smart TV.
That out of the way, I'd take it back and wouldn't shop at that particular charity shop again.
To be honest, as soon as he wouldn't let you inspect it at the shop, it was walk away time...
An 8 year old LCD is likely to soon give you problems.

I realise you are on a budget, but for another £100 you could have bought a new smart 40"......
https://www.electronicworldtv.co.uk/cheap-40-inch-tvs

EveryWhere

RumRat wrote: »

Nothing wrong with Samsung per se, however, your TV is not a smart TV.
That out of the way, I'd take it back and wouldn't shop at that particular charity shop again.
To be honest, as soon as he wouldn't let you inspect it at the shop, it was walk away time...
An 8 year old LCD is likely to soon give you problems.

I realise you are on a budget, but for another £100 you could have bought a new smart 40"......
https://www.electronicworldtv.co.uk/cheap-40-inch-tvs

Where does it state that they are New?

Can't see the ''charity shop'' giving her a refund. Especially if they are as dodgy as they sound.

EveryWhere

ANNA wrote: »

On a tight budget at the mo so plse don't judge.:o


Just before Easter I bought a 2nd hand TV from a charity electricals shop.


Of the four 40inch TVs on display, the one I bought was the thinnest and the most expensive at £145. The sale manager told me it was nearly new, 40 inch and for a Toshiba they cost £600+ new.



I wanted to take a photo of the back to get the model number and he tried to prevent me. I said I wanted to check the age of the model and sold for prices on ebay. He said they had done that and priced it the same.


So I bought the TV, getting it for £135 because at the till they got the remote and I saw it was damaged.


Though the picture and sound is good, I feel I've been misled. The TV is a Samsung LE37D550 K1WXXU.



It is actually only 37inch, not 40.
It is LCD from 2011, so 8 years old.
So it is smaller and older than what I was told.

It is LCD, so uses more electric. States 140W on the back.
New ones don't cost £600+
My model sells for just £50-70 on ebay.



I have a 3 months warranty to return the TV if it fails to perform.


A 37inch TV is not £600 new. Currys have a 40inch JVC for £249, plus 12 months warranty. And they are LED, slimmer and lighter. Or I could have bought a TV from Aldi.


I feel like plucking up the courage to return it. I'd like some techie advice first please. Is what I bought even a Smart TV?


Can you techies please help me? But don't suggest expensive OLED etc. as I'm on a budget.:o

What technical advice do you seek? This seems more a case of buyer's remorse.
Did you ask the salesman for a Smart TV?
If as you suggest, he scammed you in the first instance, what makes you think that he will agree to a refund so easily?

chrisw

I don't really see a problem. Samsung TVs of 8 years ago were probably better built than the Samsung's of today.

Regardless of the details, you saw it in the shop, it looked the right size for you, presumably you saw it working, you decided it was worth £135 and you bought it.

DCFC79

What's the exact problem?

Does the TV work?

It's only a 37 inch but if you hadnt done the research after you bought theTV would you even know it was a 37inch?

For £135 you may have paid a bit over the top for an 8 year old tv.

If it was me and I tried take a photo of the model number but was prevented I would have just left.