Rejecting Paympal Payment (new account, zero feedback)

CHR15

Hi

A friend just sold a mobile phone.

The buyer joined the day before and has zero feedback. He is obviously sceptical and doesnt want to proceed but the Paypal payment is marked as complete.

How can he reject the payment and relist (should have used the 5 feedback clause inhis description).

Thanks

custardy

why are you/he rejecting payment?
is the address confirmed?
people with no feedback use phones too

just go into paypal and refund payment but expect a neg

CHR15

He asked what I would do, I said I wouldn't proceed as it stinks of chargeback.

I appreciate we all start with zero but not usually buy a high price mobile phone as a first purchase.

Afraid the buyer doesnt get my benefit of the doubt.

(not sure about the address)

frivolous_fay

If the phone is worth more than your friend is prepared to lose, and the address isn't confirmed, refund away. Check also whether the paypal address matches the ebay one.

CHR15

I'll put those questions to him.

If it were me.... I would rather lose the listing fee and risk the neg, than lose the money for the phone.

JCourierPA

In my opinion it could be a suspended user with a new account, could have 100% positive feedback but ebay are picky as hell lately with suspended people. Someone in my house hold was suspended therefore everyone in my house is now suspended due to being in "connection" with the suspended account - just happens we have the same address, Bah

CHR15

Apparently the address is confirmed but not verified whatever that means.????

JCourierPA

That is an odd one im not sure how that works or how they verify and confirm

frivolous_fay

Don't worry about verification - confirmed address is the important one.
If your friend qualified for seller protection, that's 2/3.

Time2Go_25

Oh my god, fancy that someone has had the nerve to join Ebay just before buying something, he should be dragged from his house and publicly flogged, surely he should have know to have joined Ebay several years in advance before bidding on a mobile phone or at least made several purchase or crap he didn't need to build up some feedback.

CHR15

Fancy someone posting just to be sarcastic!! knob!!