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Beware of misleading purple bricks

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  • AdrianC
    AdrianC Posts: 42,189 Forumite
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    Davesnave wrote: »
    Really? Personally, I'd go to a viewing led by anyone, if it was the means by which I could secure a property I wanted.

    Similarly I'd buy from anyone, as evidenced by the fact that one of our vendors was 'inside' for something unpleasant when we purchased our current property. All I did was Google to ensure the address wasn't linked to their crimes in media reporting.

    It's business and the property's neutral. Someone's going to buy it, so it might as well be me.
    Hell, if many buyers are avoiding PB, then that's likely to reduce the sale price - all the better for those who don't much care who the EA is they're buying through...

    Are the onlines a bit useless? Yes, ime of Express.
    Is that exclusive to them? Far from it, ime of some B'n'm EAs.
    Would I sell through one? No.
    Would I buy through one? It's all about the property and the price...
  • csgohan4
    csgohan4 Posts: 10,597 Forumite
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    Davesnave wrote: »
    Really? Personally, I'd go to a viewing led by anyone, if it was the means by which I could secure a property I wanted.

    Similarly I'd buy from anyone, as evidenced by the fact that one of our vendors was 'inside' for something unpleasant when we purchased our current property. All I did was Google to ensure the address wasn't linked to their crimes in media reporting.

    It's business and the property's neutral. Someone's going to buy it, so it might as well be me.


    As for the OP, they couldn't even write a thread title that wasn't misleading.



    It's not the price that is the problem all the time, with PB I called to view a property and took my details down and never got back to me??


    If their not bothered why should I?


    Called another agent for a different property and set up an appointment immediately
    "It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"

    G_M/ Bowlhead99 RIP
  • Davesnave
    Davesnave Posts: 34,741 Forumite
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    csgohan4 wrote: »
    If their not bothered why should I?
    Because it's business. The ineptitude of the intermediary is irrelevant, and as Adrian says, it might actually be helpful if they're putting others off.
  • eddddy
    eddddy Posts: 16,527 Forumite
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    Fshorty30 wrote: »
    Initially I put faith in human nature and believed the sales man, who verbally told me it was a no sale no fee and assured me the form filling was just a formality.

    Yep - sadly, I know many people who have fallen into similar traps.

    A salesperson visits them at home (or calls them on the phone), and gives them some misleading sales patter, and pressurises them to sign, and tells them that they don't need to read all the contract details.

    Even worse when it's a service like estate agency, which you may not have any previous experience of.

    (I know people who have been misled in similar ways by estate agents, double glazing companies, home heating companies, 'investment' companies etc.)
    Fshorty30 wrote: »
    A sales advisor visited me and led to me to the conclusion that it was no sale no fee and insisted I’d have nothing to lose if going with them to see what interest they could accumulate. He encouraged me to complete an online application which I did and I gave them the keys.

    Do you mean the advisor stood over you whilst you filled in the online forms - maybe telling you where to click (and maybe distracting you away from important information)?

    If that was what happened, it's appalling!

    The law tries to protect you from those types of selling practices, by giving you 14 days to check all the details and cancel if you want to.

    Unfortunately, it sounds like your 14 day cancellation period is long gone.
  • movilogo
    movilogo Posts: 3,186 Forumite
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    4. Instruct us and get on the market
    We have two simple payment options. If you pay on instruction we charge just £899 or £1,399 in London and surrounding postcodes. Alternatively, you can defer your payment for up to 10 months from instruction if you use our conveyancing service partner. VAT is included.

    Basically it means they will get your money irrespective of whether your house sells or not!

    Since they will get the money upfront or later anyway, they have no incentive to sell your property actively.
    Go to a reputable high street agent instead

    No such things exist either. Hence, online agents like PB can fleece customers.
    Happiness is buying an item and then not checking its price after a month to discover it was reduced further.
  • Skiddaw1
    Skiddaw1 Posts: 2,039 Forumite
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    I wouldn't undertake viewing a house who used PB no matter how nice the house was


    The problem is (from previous experience) that trying to actually view a PB house is well nigh impossible. The on-line appointment calendar is pointless. Whatever slot you chose they inevitably come back to you to change the time (on one memorable occasion they did so three times including a last minute change when we were actually en route to the viewing) if indeed they bother to come back to you at all. Their viewing staff leave much to be desired too.
  • Davesnave
    Davesnave Posts: 34,741 Forumite
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    Skiddaw1 wrote: »
    The problem is (from previous experience) that trying to actually view a PB house is well nigh impossible. The on-line appointment calendar is pointless. Whatever slot you chose they inevitably come back to you to change the time (on one memorable occasion they did so three times including a last minute change when we were actually en route to the viewing) if indeed they bother to come back to you at all. Their viewing staff leave much to be desired too.
    It's like any franchise-type business, so your previous experience may not be everyone's.
  • babyblade41
    babyblade41 Posts: 3,935 Forumite
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    One of my buyers on a rental of mine used PB for a sale and talk about ridiculous , they used all the package inc conveyancers on their sale

    There isn't a house that that is worth the hassle IMO . Location is most important and for me what's next important can be easily changed in any shell .. I'd rather not deal with incompetents .. the process is difficult enough as it is without adding PB into the mix
  • Skiddaw1
    Skiddaw1 Posts: 2,039 Forumite
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    Davesnave wrote: »
    It's like any franchise-type business, so your previous experience may not be everyone's.


    I agree but I suppose the potential inconsistency is part of the problem really. I remember a (now defunct I think) franchise restaurant chain. A foodie friend of ours really rated her local one so we tried ours and it was AWFUL. Out the other side of pants. It was so spectacularly awful that we went again just to see if it was as terrible as it had been the first time (it was :)). That's the issue with franchises. Not such an issue when it's just your tea that's at stake but a real problem when it happens to be your house sale...
  • Davesnave
    Davesnave Posts: 34,741 Forumite
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    You do realise that a lot of high street agencies are also franchises? Winkworth and Belvoir are two names many will know.


    Or in another area, how about Specsavers? Very different experiences for my family in two Devon branches, but it doesn't stop me going to the one I like.
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