Holiday firms warned over unfair cancellation charges - MSE News

Jill_Steel

So unethical. I also wonder if insurance companies that pay out deposits for cancelled cruises are able to recoup the deposit from cruise companies if they resell? Surely they can't keep both deposits, thus making money out of cancellations that are resold?

bradders1983

You are of course assuming they resold the cabin at the same rate, you have no proof that they did.

Doc_N

Jill_Steel wrote: »

So unethical. I also wonder if insurance companies that pay out deposits for cancelled cruises are able to recoup the deposit from cruise companies if they resell? Surely they can't keep both deposits, thus making money out of cancellations that are resold?

That’s one of the reasons for the CMA statement. Companies should be reimbursing deposits in full, less their actual loss, but they’re simply not doing it.

They can include admin costs when calculating the loss, but frequently there is no loss. The difficulty might be in establishing that, so gather whateve evidence you can.

Jill_Steel

Thank you very much.

Lip_Stick

bradders1983 wrote: »

You are of course assuming they resold the cabin at the same rate, you have no proof that they did.

Since they have a long waiting list, it's completely reasonable to say that it was sold at the original price. If it wasn't, then it should have been as they should have mitigated any loss.

zagfles

Jill_Steel wrote: »

So unethical. I also wonder if insurance companies that pay out deposits for cancelled cruises are able to recoup the deposit from cruise companies if they resell? Surely they can't keep both deposits, thus making money out of cancellations that are resold?

They should be able to, whether they bother or not is another matter...