Holiday firms warned over unfair cancellation charges - MSE News

bradders1983

Advice would have been to ensure travel insurance was in place. Sorry, I know this isnt what you want to hear.

Doc_N

bradders1983 wrote: »

Advice would have been to ensure travel insurance was in place. Sorry, I know this isnt what you want to hear.

An unhelpful and ludicrous response - I hope you're proud of that.

I'd suggest an email to the Chairperson, Annette Olsen first:

anette.olsen@fredolsen.no

Polite, naturally, and asking for her help. If the first approach fails, you might need to mention the likelihood of action through the County Court (https://www.gov.uk/make-money-claim) and be prepared to follow that through - the threat should be sufficient, though, because these companies don't want the publicity. Mention also that you'll be referring the matter to the Competition and Markets Authority, who are telling companies to clean up their act. That's how this story first originated.

Keep whatever evidence you can get to show that the cruise in question has been resold, ideally with evidence that no loss was made by the company.

bradders1983

Doc_N wrote: »

An unhelpful and ludicrous response - I hope you're proud of that.

.

Ludicrous to suggest someone should buy travel insurance? Really? Especially someone who is in their 80s?

As for a County Court threat - come on now. A holiday was evidently booked stating a deposit was required, the contract terms would have stated the circumstances that meant this deposit would have been lost.

Doc_N

bradders1983 wrote: »

Ludicrous to suggest someone should buy travel insurance? Really? Especially someone who is in their 80s?

As for a County Court threat - come on now. A holiday was evidently booked stating a deposit was required, the contract terms would have stated the circumstances that meant this deposit would have been lost.

I’m not getting into an argument on this, but it’s unhelpful telling someone to rewrite history, and you’re missing both the whole thrust of the thread (see original post) and the law relating to unfair terms.

bradders1983

Suppose it depends how much of a percentage the deposit was.

Jill_Steel

Actually I agree about the importance of insurance and my dad always had insurance but on this occasion when he tried to purchase insurance immediately after booking, insurers would not give him insurance until a year before the holiday because he would be over 80. Part of my gripe with this is that Fred Olsen should not sell cruises more than a year in advance if the person is over 80, as they must know that they can't get insurance.

Jill_Steel

Thank you very much for this.

Doc_N

Jill_Steel wrote: »

Thank you very much for this.

No problem. Let us know how you get on.

sheramber

Jill_Steel wrote: »

Actually I agree about the importance of insurance and my dad always had insurance but on this occasion when he tried to purchase insurance immediately after booking, insurers would not give him insurance until a year before the holiday because he would be over 80. Part of my gripe with this is that Fred Olsen should not sell cruises more than a year in advance if the person is over 80, as they must know that they can't get insurance.

Why must they know that people can't get insurance? They are not an insurance company.

Jill_Steel

I think its reasonable for a customer focussed company to be aware of insurance restrictions for elderly people, especially given that Fred Olsen caters largely to elderly customers. When companies lose sight of customer care and needs they are in danger of losing custom.