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Vodafone stole £2000 from me! HELP!
Comments
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If a consumer rings up and asks to cancel and the agent verbally confirms that the contract has been cancelled, the onus is not on the consumer to keep checking that this has been done correctly. Consumers advice also reiterated this.
from my POV, if a customer service agent says that the contract has been cancelled and no further action needs to be taken
I take it you can prove you phoned and gave notice to cancel the contract if Vodafone deny you gave notice?====0 -
Colin_Maybe wrote: »It's not hindsight though, it's common sense.
Regardless of your opinion, none of these comments are helpful going forward..0 -
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