SKY ~ Existing Customers

binaryculture

After being a new Sky customer from February 2019 this year.on a package Sky Broadband 11 Mb
NOW BEING AN EXISTING CUSTOMER
Now having upgrading from Sky Broadband 11Mb for £18 per Month to Fibre Max 63Mb at £27 per month .
Broadband & Talk
£18.00
Extra charges Fibre Broadband Activation Fee
18 Mar
£50.00
Bill total £68.00

Upgrade to Fibre Unlimited
£27
a month for 18 months
Includes line rental & Sky Pay as you Talk
+ £59.95 one-off cost
Upgrade to Fibre Max
£27
a month for 18 month
Includes line rental & Sky Pay as you Talk
+ £59.95 one-off cost

it took three clicks to get the upgrade and on the second page second click the view of
the contract price £27 per month and other costs £0.00
total £27 ( not one word mention about the "One -Off Fee £59 )
Assumed they let us off the fee
So I clicked one more time on the agreement
And done :whistle:
Then i realise my mistake _pale_

So i am trying to cancel the package ..
OR make a deal and try and get then to drop £50 one-off
or is it because i am a fairly new customer that i have to foot a bill of £50 minus the last " one-off " of £9.99 for the new customer
UPGRADE bill
£59.99 - £9.99
= £50
Broadband & Talk
£18.00
Extra charges Fibre Broadband Activation Fee
18 Mar
£50.00
Bill total £68.00
So i am open for advice that might help my case and other existing customers .
we all didn't notice until we came an existing customers and the NOT show up when we were NEW CUSTOMERS one-off payment existed until we be being unfairly treated and NOT so sure about my current speed package ( sky broadband unlimited 11Mb ) as my trusted netmeter and the pc that shows different much lower speeds than the speed tests on the net ... :EasterBun

JJ_Egan

https://forums.moneysavingexpert.com/discussion/comment/75702037#Comment_75702037


Difficult to read/ understand either post .


< my case and other existing customers .
we all didn't notice until we came an existing customers and the NOT show up when we were NEW CUSTOMERS one-off payment existed until we be being unfairly treated

Chino

binaryculture wrote: »

So i am open for advice that might help my case and other existing customers .

As JJ Egan has already mentioned, both this and your duplicate post are very difficult to understand. Your liberal and unnecessary use of emoticons doesn't help the reader either.

However, assuming that you have agreed to a second contract with Sky that you now wish to cancel and you signed up less than 14 days ago, you might be able to cancel this second contract without penalty:
https://www.citizensadvice.org.uk/consumer/phone-internet-downloads-or-tv/cancelling-a-phone-tv-internet-or-mobile-contract/

I don't know whether the fact that you already had a contract with Sky affects any right to a cooling-off period in respect of the second contract.

[Deleted User]

Chino wrote: »

As JJ Egan has already mentioned, both this and your duplicate post are very difficult to understand. Your liberal and unnecessary use of emoticons doesn't help the reader either.

However, assuming that you have agreed to a second contract with Sky that you now wish to cancel and you signed up less than 14 days ago, you might be able to cancel this second contract without penalty:
https://www.citizensadvice.org.uk/consumer/phone-internet-downloads-or-tv/cancelling-a-phone-tv-internet-or-mobile-contract/

I don't know whether the fact that you already had a contract with Sky affects any right to a cooling-off period in respect of the second contract.

You're not kidding about struggling to understand it...

I read it as they got ADSL a couple of months ago and paid the one off £10 and have now upgraded to fibre and Sky are charging them £50 for setup which is normally £60 so they're getting a £10 discount. Sounds fair from Sky as far as I'm concerned.

esuhl

Assuming the one-off charge was highlighted correctly, then I'd speak to Sky to see if there is a cooling-off period during which you can cancel. I suspect there might not be for upgrades (as opposed to new provision).

binaryculture

i was in a muddle when i posted it .. and quite frighten as i never had a contract with anyone for a long time when it all happen and needed advice quickly as i could not undo what has just happen and waiting for a chunk of money to come out my account ,,
but thank you all for being understanding ....
why can;t we all be treated the same New customers and existing customers .. it blew me away when new customers charge £9.99 and the existing customer pays £59.99 .. they told me i can upgrade when i like but failed to tell me there be a one off fee to cough up as it was so easy to click on the wrong icon ,.. so i took your advice all and reconsidering on accepting the package .. thank all for your input and advice :-)

JJ_Egan

<why can;t we all be treated the same New customers and existing customers>


You mean no discounts , no money saving , full price for everything .


Dont forget the price rises each year .

mothball19

binaryculture wrote: »

After being a new Sky customer from February 2019 this year.on a package Sky Broadband 11 Mb
NOW BEING AN EXISTING CUSTOMER
Now having upgrading from Sky Broadband 11Mb for £18 per Month to Fibre Max 63Mb at £27 per month .
Broadband & Talk
£18.00
Extra charges Fibre Broadband Activation Fee
18 Mar
£50.00
Bill total £68.00

Upgrade to Fibre Unlimited
£27
a month for 18 months
Includes line rental & Sky Pay as you Talk
+ £59.95 one-off cost
Upgrade to Fibre Max
£27
a month for 18 month
Includes line rental & Sky Pay as you Talk
+ £59.95 one-off cost

it took three clicks to get the upgrade and on the second page second click the view of
the contract price £27 per month and other costs £0.00
total £27 ( not one word mention about the "One -Off Fee £59 )
Assumed they let us off the fee
So I clicked one more time on the agreement
And done :whistle:
Then i realise my mistake _pale_

So i am trying to cancel the package ..
OR make a deal and try and get then to drop £50 one-off
or is it because i am a fairly new customer that i have to foot a bill of £50 minus the last " one-off " of £9.99 for the new customer
UPGRADE bill
£59.99 - £9.99
= £50
Broadband & Talk
£18.00
Extra charges Fibre Broadband Activation Fee
18 Mar
£50.00
Bill total £68.00
So i am open for advice that might help my case and other existing customers .
we all didn't notice until we came an existing customers and the NOT show up when we were NEW CUSTOMERS one-off payment existed until we be being unfairly treated and NOT so sure about my current speed package ( sky broadband unlimited 11Mb ) as my trusted netmeter and the pc that shows different much lower speeds than the speed tests on the net ... :EasterBun

Thank you binary.. dont know why they are rude .. maybe they are limited in staff because there is a lot of traffic and issues on broadband and other subjects .. but next time think of a way to get straight to the point!

mothball19

binaryculture wrote: »

i was in a muddle when i posted it .. and quite frighten as i never had a contract with anyone for a long time when it all happen and needed advice quickly as i could not undo what has just happen and waiting for a chunk of money to come out my account ,,
but thank you all for being understanding ....
why can;t we all be treated the same New customers and existing customers .. it blew me away when new customers charge £9.99 and the existing customer pays £59.99 .. they told me i can upgrade when i like but failed to tell me there be a one off fee to cough up as it was so easy to click on the wrong icon ,.. so i took your advice all and reconsidering on accepting the package .. thank all for your input and advice :-)

Yes.... i had the same thing with them and got a lot more out of them by being calm and a spot of back up researching who do i contact if the answer is no .(ofcom)
.So. before pointing the finger at someone and go off on one like a bull in a china shop...slow down and try NOT to get in a panic .. make a cup of tea .. TRY PHONING THEM UP

you can be in a more of a muddle then because you can express how you feel easier
Always try and remember Count to Ten or Twenty before you phone up
COUNT slowly and remember to BREATH use numbers to do this You find it alot easier to focus on the issue in question ..But f do find your back up like ofcom do not report it until a crime is commented .

But always talk with them first
They can be haggled because they are human .
. Try to explain in what has just happened tell them you made a mistake or whatever .. you press the wrong "ICON" ??? As you were trying to exit out of the web page .
(You are now talking to a human being with feelings not a machine.)

They may offer you something else .. if you remain calm
Properly be kind enough like knocking off the "one off" fee and continue with the choice with next or simlar package ( The upgrade)

Tell them your line is slow as well if you want to remain in the current package they WILL bump it up not much (because they want you to move forward into the next package that costs more than your current package
GOOD LUCK
Remember to remain calm do not panic
Don't forget tell us how you got on
:beer: :T