help with a broken down car

darrell4165

I bought a car on 17/10/2018 from the same dealer I got my last car from.I was unsure about it as it had 169,000 miles on the clock but was assured by both brothers that own the motor sales plot that the car had only done motorway miles and was good for a lot more.


I paid for and was told the warranty I had bought from them was fully comprehensive to ensure at my request,that I would have no expensive car repair bills within the next year.this was a very important to me as the last car had been very very expensive to maintain.


At the end of January 2019 the turbo very suddenly malfunctioned and the engine stopped running too so on 1st February 2019 I used the A.A breakdown service to take the car to the garage where the car dealer told me to take it to and also I needed to inform the warranty company which I then did.


The warranty company sent their own assesor out to inspect the car and after a few days rejected my claim on the grounds that the car was of high mileage and the turbo had failed which in turn caused damage to the engine due to wear and tear and they will not cover the bill to fix it of £2800.


The dealer although he has had several phone calls with the warranty company,says basically its not his problem its between me and the warranty company and he denies being liable at all.

lopsyfa

I believe the warranty company should be liable because your car already has that mileage before the warranty is sold. If not, they have just taken your money for a product you can never use (this is one example of PPI mis-selling).

The dealer should also take some responsibility for this. How you will go about enforcing this, is what I don't know but someone with more knowledge than me will come along. The first step is probably to make a formal complaint to both warranty company and dealer and then escalate it if you have no success.

worried_jim

I'd be surprised if the warranty company paid out on a 170k mile turbo, they are good for about 60k miles so yours could be on its third and would be classed as a wear and tear item. I'd be surprised if the warranty was of any use on this car, get the warranty money refunded and put towards a new turbo. Make sure you change the oil every 10k miles or 12 months.

AdrianC

After 170k mile, there's really not much in the way of failure that won't be wear and tear. No warranty covers wear and tear.


After two months ownership, it's going to be hard to argue that the fault was present at the time of sale.
After 170k, it's going to be even harder to argue that the car was not in a condition expected for the age and previous use.

Carrot007

darrell4165 wrote: »

I was unsure about it as it had 169,000 miles on the clock but was assured by both brothers that own the motor sales plot that the car had only done motorway miles and was good for a lot more.

And they knew this how.


Video footage would be the only possible proof!


I assume it was their car and that was why they knew ;-)


What was the age of this car? Unless under 6 years(ish) it will have done bad milage. Even what was the car and how muc hdid you pay? These all might make mitigating cuircumstances (I doubt it though).


Only car with around that milage I would get is one with a spreadsheet containing all work and every fill up so you might have a clue about how it was used. Why yes I do keep such records for my cars, I am, odd! (never given (or even mentioned) them upon sale though(sold when worthelss anyway)). The polo has ~150K. No turbo though. Had 55K when bought (which was high on a 3 year old car, but screamed motorway milage). I also know it has been properly serviced etc.


The third party warranty on a car of such milage (and age?) was worthless. If the garage knew it was that good they would have waranted it themselves.


Use this as a leaning experience and be more diligent when buying a car next time.

macman

The car is still inside the 6m window for a claim under CRA 2015 (if you get your skates on, you've got about a week). This puts the onus on the vendor to prove that the fault was not present at the time of sale-not you.
Context is everything here though. What year is it, make/model, and how much did you pay for i? Can you prove that the dealer offered you a year of 'bill-free motoring'? I very much doubt it.

consumers_revenge

So you bought another car from the same brothers you bought your last car from which was very very expensive?

And you trusted them?

Again?

Fool me once shame on you...fool me twice .....

System

worried_jim wrote: »

I'd be surprised if the warranty company paid out on a 170k mile turbo, they are good for about 60k miles

Rubbish. There was one that was inspected with 433,000 miles on on Car Throttle High Mileage Hero series on Youtube, Episode 2 I believe.

worried_jim

Tarambor wrote: »

Rubbish. There was one that was inspected with 433,000 miles on on Car Throttle High Mileage Hero series on Youtube, Episode 2 I believe.

Nice! What car was it?

forgotmyname

60k miles for a turbo??? Are we back in the 70's?

Seems to be a few turbo failed threads recently with ££££ repair bills. Replacement turbo's are generally quite a bit cheaper than that.

bengalknights

Depending on the car and how much damage was incurred you might be able to refurb the turbo (generally around £300)