Can I return a phone a few days after using it?

neilmcl

King_Mustard wrote: »

What inspired this thread was me asking Very.co.uk, via. Messenger, if I can return it after two days as it's unsuitable for me (though I made it obvious there's nothing wrong with the phone).

They said:

"Unfortunately, we cannot accept returns of a mobile device once it's been used unless there's a manufacturing fault with it."

Amd CS agents never get things wrong

The decision is entirely yours, either accept your usage has gone beyond what is necessary and allowable under the law or just follow their returns process and take your chances.

[Deleted User]

A case of buyers remorse... I’ve been there myself too often!

Raxiel

mattyprice4004 wrote: »

Would most people be happy paying full price for a phone that’s been used by someone else and had the accessories unpacked, screen film removed etc?
Unfortunately not, and as such you have no right to an automatic return.

For what it’s worth I’ve always been able to get a good handle on how a phone feels and works from a display stand, videos online and reviews - so using for a few days seems excessive.

Open box devices would typically be used as warranty replacements.

charlotte1994

King_Mustard wrote: »

What inspired this thread was me asking Very.co.uk, via. Messenger, if I can return it after two days as it's unsuitable for me (though I made it obvious there's nothing wrong with the phone).

They said:

"Unfortunately, we cannot accept returns of a mobile device once it's been used unless there's a manufacturing fault with it."

Oh dear, it's probably more worth it at this stage to sell it on and get a new phone

DCFC79

King_Mustard wrote: »

I bought a phone from an online retailer a few days ago.

I needed to use it to see if it was right for me (how else would I know?) but it's not ideal for me.

The retailer said I can not return it as it's been opened and used, which is fair enough I guess.

I was just wondering if they're correct.

Can I ask what's the problem with it or why it isn't right for you ?

the_lunatic_is_in_my_head

King_Mustard wrote: »

The retailer said I can not return it as it's been opened and used, which is fair enough I guess.

From Very

Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us if you cancel under these Regulations. If you use our courier to return the goods, you will be responsible for the cost of the return. In such cases, we will deduct the delivery charge from your refund so that you do not have to make a further payment of the collection charge. Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you.


All that is correct, there is not exclusion for phones but they can deduct a reasonable amount for unnecessary handling which in my opinion you have achieved

If you are happy with a deduction use the " model cancellation form in our (their) website returns help pages" to notify them of your intention to cancel.

Don't mention using the phone, let them figure out what condition it's in (but maybe take some picture of it's condition before returning).

Angus_Og

DCFC79 wrote: »

Can I ask what's the problem with it or why it isn't right for you ?

Doesn't have the phaser app?

King_Mustard

I asked to return it under the Consumer Contracts Regulations.

They've asked if there is a fault with the phone.

I have no intention of lying to them. Plus, I've already told them there isn't.

Just not sure how to proceed.

neilmcl

King_Mustard wrote: »

I asked to return it under the Consumer Contracts Regulations.

They've asked if there is a fault with the phone.

I have no intention of lying to them. Plus, I've already told them there isn't.

Just not sure how to proceed.

We've told you what to do. Either return it following their returns procedure and take your chances or accept that you've used it beyond what's reasonable and keep the phone.

Not sure what more we can tell you.

Bermonia

I suppose the better question would be... is there any reason you keep buying items, using them and then trying to return them????